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      iHerb

      Engaged employer

      iHerb reviews

      Customer Service - Customer Service Representative iHerb Employee Review

      1.0
      4 July 2018
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Health Environment

      Cons

      Mangement requires the new hired (within 90 days) to answer 100 customer's emails per day. Replying to International customers with different issues really need attention to details but management does not give you the time to get to that level. The international iHerb.com queue does not receive that many emails per day in order for the new employee to reach 100 emails daily goal. So, it is hard to comprehend and understand the management expectations. It does not make sense. You will. try your best within your first 90 days, right? But iHerb.com does not care. Very poor management. If you get pregnant within your first 90 days, you will get fired. This "Healthy" company is very fake. Do your research before you get involved with iHerb.com.

      avatar
      iHerb Response
      7y
      It is unfortunate that you feel that your time at iHerb was unfavorable. As with any company, there are standards within each department based on “realistic” expectations that are progressive over the course of training. The more concerning aspect to this review is the inflammatory accusation in regards to iHerb terminating individuals that are pregnant and/or expecting. iHerb supports one’s ability to freely express their likes and dislikes but does not support disgraceful and harmful allegations that bare no semblance of truth or accuracy.

      Explore other reviews about iHerb

      5.0
      16 May 2026
      Warehouse supervisor
      Recommend
      CEO approval
      Business outlook

      Pros

      Great people to work with.

      Cons

      Sometimes communication is lacking or gets changed.

      2.0
      22 June 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      iHerb pays 100% of medical benefits for you and your immediate family. They are generous with vacation accruals. Salaries are generous.

      Cons

      The company continues to operate with a small-business, "mom-and-pop" mentality despite its growth. Leadership is highly centralized, with most decisions driven by the CEO. Employees often perceive that those who are not viewed favorably by leadership are eventually managed out of the organization. There is a culture of fear around speaking up, as many employees worry about potential negative consequences to their employment. Favoritism among leaders is frequently observed, and advancement opportunities can be limited for individuals who are not part of the preferred inner circle.

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