Y'all Need to Turn That Frown Upside Down - Software Developer iHerb Employee Review

3.0
23 Jan 2020
Recommend
CEO approval
Business outlook

Pros

Alright listen up iHerbians and prospective iHerbians.. I know iHerb gets a bad rap and has had its fair share of negative reviews, and some of their points are justified, but they're also as much, if not more, to do with unavoidable business/tech growing pains and inclinations toward negativity/defeatism in the hearts of the disgruntled people that leave these melodramatic reviews. You have to understand that iHerb, like most companies eager to implement a good business idea, prioritized speed to market, which worked out in fast growth and huge success. With that prioritization unfortunately usually comes with negligence in other departments such as code quality, regulated communication protocols, and employee well-being. While these negative after-effects are still felt, the culture is starting to slowly shift in the right direction. Managers across the board are increasingly providing more space to refactor old systems and design out new ones, and they're being less punitive about mistakes and more optimistic and supportive of improvement. Employees are getting more PTO and the ability to work from home is being granted more leniently. Even disregarding the improvements being made, there are many pros to working at iHerb. There are TONS of opportunities here and there's a lot that you can learn, especially if you are a junior. There's also a lot of leadership opportunities and vacancies waiting to be filled. The people here are friendly and approachable; iHerb is pretty good at not hiring jerks with egos. And their snack game is pretty on point.

Cons

There are too many junior developers and too little alpha senior developers. Junior developers are not given the concrete guidance and mentoring needed because there aren't enough lead senior developers who are eager to steer teams, take risks, and proactively change tech culture. Your on call rotation can be brutal depending on which team you're on. Raises and promotions both seem rather stingy here.

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iHerb Response
6y
Thanks for your review! We are definitely looking to hire more experienced developers to lead the junior developers. Goals for 2020 and beyond are also much more planned than before and we're communicating them out as well. Thanks for you faith and concrete feedback. Raises and promotions are also becoming normalized and on a yearly schedule the way a bigger company should do it, and therefore some people may have been unhappy towards that transition but as you said this will be better soon as we repeat the official cycles yearly.

Explore other reviews about iHerb

5.0
16 May 2026
Recommend
CEO approval
Business outlook

Pros

Great people to work with.

Cons

Sometimes communication is lacking or gets changed.

2.0
22 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

iHerb pays 100% of medical benefits for you and your immediate family. They are generous with vacation accruals. Salaries are generous.

Cons

The company continues to operate with a small-business, "mom-and-pop" mentality despite its growth. Leadership is highly centralized, with most decisions driven by the CEO. Employees often perceive that those who are not viewed favorably by leadership are eventually managed out of the organization. There is a culture of fear around speaking up, as many employees worry about potential negative consequences to their employment. Favoritism among leaders is frequently observed, and advancement opportunities can be limited for individuals who are not part of the preferred inner circle.

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