Avoid if you have better opportunities for product and technology roles - Product Management iHerb Employee Review

1.0
27 July 2023
Recommend
CEO approval
Business outlook

Pros

Working Toilets A game room no one uses because the CEO will get upset Elevators Offices desks floors chairs lights expired snacks

Cons

Your tenure at this company is likely to last around a year. You can look up the average tenure and previous employees on LinkedIn to confirm this. They have a history of letting go of employees right before giving them their bonus, which is usually around January or February. The CEO is a micromanaging and controlling individual who does not exhibit the qualities of an effective leader. For example, I once spent two hours with him reviewing and approving designs for decisions on white space usage. The following week, he had me come back to the meeting and contradicted his earlier decision. This type of behavior is disruptive and demoralizing to the staff, and it undermines the CEO's credibility. It is possible that you will be asked to take on new projects or features, not because of your exceptional performance, but because other employees have left or been terminated. This could be seen as setting you up for failure. iHerb offers a variety of communication channels, including Asana, email, and Jira. Users should be prepared to receive the same message across multiple platforms. It is always gratifying to see others succeed, but it is concerning when someone is promoted four levels above their actual ability. This person has demonstrated a lack of communication skills with other leaders and has failed to manage her assigned product managers effectively. Additionally, a previous review mentioned that she is likely to sabotage others' work, which is a serious concern. There are no black or brown minorities in positions of leadership at all The CEO would frequently inquire about how emails are searched in Gmail. You read that right, he didn't like the search function in Gmail inbox and how it worked LOL. That's like asking someone to fix how YouTube plays videos. It was very amusing to receive multiple messages and spend hours trying to explain to him in simple terms that it is not our responsibility to fix it (because we don't own that) without him losing his cool. having to do quiet releases behind leaderships back without other parts of leadership finding out was WILD. The CEO hired a family member in another country for product management team. They have ZERO business acumen and no product experience at all. Must be nice to join nepotism and not do any real work The Chief Digital Experience Officer (c-suite) was too busy caring if your logged in google chat light was on, or wondering why you didnt respond in a few seconds to FULLY understand her incompetence in the scope of product and technology. Watch out, she has her little "friends" in marketing and her pet in product so tread lightly with what you say you will not be enabled to create new strategies or roadmaps. all goals and work is dictated from the top down. Just do what they say and smile, no matter how moronic or counter intuitive to customer need. Your job is to execute and not strategize layoffs and restructuring every few months

Explore other reviews about iHerb

5.0
16 May 2026
Recommend
CEO approval
Business outlook

Pros

Great people to work with.

Cons

Sometimes communication is lacking or gets changed.

2.0
22 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

iHerb pays 100% of medical benefits for you and your immediate family. They are generous with vacation accruals. Salaries are generous.

Cons

The company continues to operate with a small-business, "mom-and-pop" mentality despite its growth. Leadership is highly centralized, with most decisions driven by the CEO. Employees often perceive that those who are not viewed favorably by leadership are eventually managed out of the organization. There is a culture of fear around speaking up, as many employees worry about potential negative consequences to their employment. Favoritism among leaders is frequently observed, and advancement opportunities can be limited for individuals who are not part of the preferred inner circle.

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