Nice - Anonymous employee illy Employee Review

4.0
15 Oct 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

friendly staff, nice customers all day

Cons

we were overworked at times

Explore other reviews about illy

5.0
13 July 2025
Recommend
CEO approval
Business outlook

Pros

Taught me a lot. Management skills, leadership skills, financial management

Cons

Lack of direction at times; turnover of management

1.0
11 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Free coffee and meal but only up to $15

Cons

The owners, Asad and Aamir, consistently show a lack of care for their employees. They cut corners by hiring cheap contractors and neglect important maintenance and visual aspects of the store, which makes the environment look unprofessional and poorly kept. During my time there, our pay structure as baristas was changed multiple times without clear communication. We initially split tips with the kitchen, then suddenly didn’t, and later discovered that our tips were being taxed on top of being divided among everyone leaving us with noticeably less. Overall, the lack of transparency and disregard for staff made the experience very disappointing.

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