Lacking support and job progression opportunities. - Business Representative impact.com Employee Review

2.0
28 Oct 2025
Recommend
CEO approval
Business outlook

Pros

Great pay, bonuses, technology upgrades and goodies

Cons

School like, clicky environment. If you're not like the others, they'll treat you terribly. Lack of support from management. Management also not well trained to support and heads do not have any engagement with lower level staff. High staff turn over with loads of redunancies

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impact.com Response
7mo
Thank you for sharing your feedback. We’re glad to hear you found value in our compensation, bonuses, and the technology and tools we provide. We’re sorry to hear about your experience with team culture and management support. We aim to foster an inclusive, supportive environment for everyone, and it’s clear from your comments that we didn’t meet that standard for you. Feedback about communication, leadership development, and overall staff experience is taken seriously, and we are continually working to strengthen these areas. While we can’t address individual circumstances here, we welcome anyone who has experienced challenges to reach out directly to our People & Culture team so we can better understand and take action where needed. Thank you again for your perspective—it helps us create a better workplace for all.

Explore other reviews about impact.com

5.0
1 June 2026
Recommend
CEO approval
Business outlook

Pros

Great benefits. Great product/ company. Supportive environment. Flexible work schedule. Hire within and want to promote and give raises. Free lunches. They do a lot of employee events. The culture is really great and my work/ life balance has never been better.

Cons

Some teams have to go in 3 days

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impact.com Response
3w
Thank you so much for this review. We appreciate that you are finding a solid work/life balance and agree the culture is strong. Thanks for all of your contributions to the business.
2.0
28 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The People: The day-to-day team is easily the best part of this company. Middle management and individual contributors are incredibly smart, empathetic, and wonderful to work with. There is a genuine sense of camaraderie at the ground level. The Product: You are working on something truly viable. The product is incredibly solid, has great market potential, and is something you can actually feel proud to build and support. The Perks: Unlimited PTO and a hybrid office are massive benefits that are genuinely respected by your direct peers and managers, allowing for some work-life flexibility if/when you can grab it.

Cons

Directionless Senior Leadership: Executive leadership is a complete mess. They are chronically misaligned and seemingly incapable of agreeing on a unified strategy. As a result, priorities shift constantly, pulling teams in entirely different directions and constantly piling on chaotic, reactionary work. Culture Shift: While the company loves to preach a healthy, supportive culture, the reality at the top is the exact opposite. Management by Fear: The newest member of the senior leadership team is actively destroying the company culture and morale. They choose to lead through intimidation and dishonesty rather than inspiration and transparency. It has created a toxic ripple effect that is rapidly burning out the middle management layer.

2
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impact.com Response
3w
Thank you for taking the time to share such thoughtful feedback. We're encouraged that you highlighted the strength of your colleagues, the quality of our product, and the flexibility our teams work hard to provide. At the same time, we're taking your concerns seriously. Alignment, transparency, and culture are critical to building a company where people can do their best work, and it's clear from your experience that we still have work to do. While we may not agree with every characterization, we recognize the importance of listening to consistent themes, learning from them, and continuing to improve how we communicate, lead, and support our teams. We appreciate your contributions and thank you for this feedback.
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