***Outstanding Company Culture!!!!*** - Office Manager impact.com Employee Review

5.0
20 June 2018
Recommend
CEO approval
Business outlook

Pros

In my 13yrs of working, I have never felt more of a team as I have done at Impact. I have felt valued for the work i do, and this in itself is very rewarding. There is a real sense of being part of a much wider team - globally. There is no micro-managing here, everyone works hard, and in return is rewarded. One of many things that motivate me to achieve best results for myself and the company I represent. The London office is a team of young, dynamic and fun team to be a part of. Located in the heart of the West End, with fantastic offices - it really is a pleasure to come to work everyday!

Cons

None to report on to date.

Explore other reviews about impact.com

5.0
1 June 2026
Recommend
CEO approval
Business outlook

Pros

Great benefits. Great product/ company. Supportive environment. Flexible work schedule. Hire within and want to promote and give raises. Free lunches. They do a lot of employee events. The culture is really great and my work/ life balance has never been better.

Cons

Some teams have to go in 3 days

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impact.com Response
3w
Thank you so much for this review. We appreciate that you are finding a solid work/life balance and agree the culture is strong. Thanks for all of your contributions to the business.
2.0
28 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The People: The day-to-day team is easily the best part of this company. Middle management and individual contributors are incredibly smart, empathetic, and wonderful to work with. There is a genuine sense of camaraderie at the ground level. The Product: You are working on something truly viable. The product is incredibly solid, has great market potential, and is something you can actually feel proud to build and support. The Perks: Unlimited PTO and a hybrid office are massive benefits that are genuinely respected by your direct peers and managers, allowing for some work-life flexibility if/when you can grab it.

Cons

Directionless Senior Leadership: Executive leadership is a complete mess. They are chronically misaligned and seemingly incapable of agreeing on a unified strategy. As a result, priorities shift constantly, pulling teams in entirely different directions and constantly piling on chaotic, reactionary work. Culture Shift: While the company loves to preach a healthy, supportive culture, the reality at the top is the exact opposite. Management by Fear: The newest member of the senior leadership team is actively destroying the company culture and morale. They choose to lead through intimidation and dishonesty rather than inspiration and transparency. It has created a toxic ripple effect that is rapidly burning out the middle management layer.

2
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impact.com Response
3w
Thank you for taking the time to share such thoughtful feedback. We're encouraged that you highlighted the strength of your colleagues, the quality of our product, and the flexibility our teams work hard to provide. At the same time, we're taking your concerns seriously. Alignment, transparency, and culture are critical to building a company where people can do their best work, and it's clear from your experience that we still have work to do. While we may not agree with every characterization, we recognize the importance of listening to consistent themes, learning from them, and continuing to improve how we communicate, lead, and support our teams. We appreciate your contributions and thank you for this feedback.
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