Great company; lack of structure has pros and cons - Anonymous employee impact.com Employee Review

4.0
18 Apr 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Successful technology startup that is growing quickly Relatively lax culture where nobody is micromanaging you Fun perks like game room, happy hours, snacks Generous PTO and benefits Lots of flexibility and autonomy afforded to even low-level employees Still relatively small; you can have an impact

Cons

Lack of clear management structure leads to chaos Employee roles and responsibilities are not well defined; you end up being overwhelmed with too many tasks that are not your job but somebody has to do them Little attention paid to process and how to improve efficiency, structure, culture, etc. Culture and leadership is rather combative; you have to fight to get things done Leadership is often disorganized and hard to depend on Work-life balance is rare; many employees work long hours and are expected to take work home with them Lack of structured roles and responsibilities also makes career development opportunities opaque

Explore other reviews about impact.com

5.0
1 June 2026
Recommend
CEO approval
Business outlook

Pros

Great benefits. Great product/ company. Supportive environment. Flexible work schedule. Hire within and want to promote and give raises. Free lunches. They do a lot of employee events. The culture is really great and my work/ life balance has never been better.

Cons

Some teams have to go in 3 days

avatar
impact.com Response
3w
Thank you so much for this review. We appreciate that you are finding a solid work/life balance and agree the culture is strong. Thanks for all of your contributions to the business.
2.0
28 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The People: The day-to-day team is easily the best part of this company. Middle management and individual contributors are incredibly smart, empathetic, and wonderful to work with. There is a genuine sense of camaraderie at the ground level. The Product: You are working on something truly viable. The product is incredibly solid, has great market potential, and is something you can actually feel proud to build and support. The Perks: Unlimited PTO and a hybrid office are massive benefits that are genuinely respected by your direct peers and managers, allowing for some work-life flexibility if/when you can grab it.

Cons

Directionless Senior Leadership: Executive leadership is a complete mess. They are chronically misaligned and seemingly incapable of agreeing on a unified strategy. As a result, priorities shift constantly, pulling teams in entirely different directions and constantly piling on chaotic, reactionary work. Culture Shift: While the company loves to preach a healthy, supportive culture, the reality at the top is the exact opposite. Management by Fear: The newest member of the senior leadership team is actively destroying the company culture and morale. They choose to lead through intimidation and dishonesty rather than inspiration and transparency. It has created a toxic ripple effect that is rapidly burning out the middle management layer.

2
avatar
impact.com Response
3w
Thank you for taking the time to share such thoughtful feedback. We're encouraged that you highlighted the strength of your colleagues, the quality of our product, and the flexibility our teams work hard to provide. At the same time, we're taking your concerns seriously. Alignment, transparency, and culture are critical to building a company where people can do their best work, and it's clear from your experience that we still have work to do. While we may not agree with every characterization, we recognize the importance of listening to consistent themes, learning from them, and continuing to improve how we communicate, lead, and support our teams. We appreciate your contributions and thank you for this feedback.
See reviews by: Helpful|Rating|Date|All