Welcoming office environment in a - Customer Support Agent simplehuman Employee Review

5.0
21 Oct 2020
Recommend
CEO approval
Business outlook

Pros

Friendly, approachable colleagues in both my team and other teams around the company. Comfortable environment for sharing ideas and thoughts on how certain processes work to improve and develop as both an individual and a team. Encouraged to branch out and learn about how other aspects of the company are run by getting involved with people that you don't work with every day, e.g. trip to warehouse. Can get involved in different projects that interest you alongside your day-to-day work.

Cons

The only cons are due to COVID restrictions which has limited interaction with other people in the office.

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simplehuman Response
5y
Thank you for taking the time to write a thoughtful review! We appreciate hearing employee experiences and are glad to learn that you enjoy working with your team. You are right its been tricky onboarding and getting to know the team and all their quirks, as we are forced to limited people in the office at the moment. We care very deeply about our employees and when we bounce back you are promised the full benefits of working with a wonderfully talented bunch.

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5.0
6 Jan 2026
Anonymous intern
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CEO approval
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Pros

Start-up mindset company that operates well

Cons

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1.0
4 Dec 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Nice facilities and frequent activities during lunch hours.

Cons

Nearly all work ultimately revolves around meeting the expectations of the CEO/founder, which is challenging because direction can be unclear, inconsistent, and subject to sudden changes. Priorities often shift without communication or explanation, making it difficult to plan ahead or work with any sense of stability. It frequently felt like teams were trying to interpret what the CEO wanted rather than following a coherent strategy. You might be aligned one day only to find the expectations have changed the next, not due to the quality of the work but simply because his ideas had shifted. This created a reactive environment where people were constantly doubting themselves and second-guessing. The result is a workplace where morale is noticeably low and employees appear stressed and uncertain about how to succeed. If you value clarity, consistent communication, or a collaborative culture, this environment may be challenging.

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