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      the LEGO Group

      Engaged employer

      the LEGO Group reviews

      Not recommended - Customer Service the LEGO Group Employee Review

      1.0
      14 Apr 2026
      Customer service
      Recommend
      CEO approval
      Business outlook

      Pros

      Benefits are good, colleagues are nice

      Cons

      Depends on team leaders, some team leaders more understanding and know having detractors sometimes not your fault, but some team leaders just point out every single detractors out and discuss with you about which sentences or saying make customers angry and wanna give detractors

      avatar
      the LEGO Group Response
      2mo
      Thanks for sharing your thoughts about your time at the LEGO Group. It’s disappointing to hear these comments, but we appreciate your honest feedback and will reflect on what you’ve said.

      Explore other reviews about the LEGO Group

      5.0
      19 June 2026
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Amazing company, fun teams to work with, very engaging with customers.

      Cons

      Structure of remote not enjoyable. Often thrown into situations in the begining you didn't have the answers to.

      4.0
      4 June 2026
      Lego brick specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Great Coworkers and Supervisors Great benefits 50% off on discounts on sets

      Cons

      Overworked in the weekends and holidays there was many times where the store was understaffed and we needed more employees to work High School Mentality with some of the employee's people would have clique groups during work Going back to employees there was some employees that were very lazy and or incompetent and nothing was done about it

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