Fantastic work environment ruined by unprofessional ASM and questionable employee policies - Brick Specialist the LEGO Group Employee Review

2.0
6 Sept 2016
Recommend
CEO approval
Business outlook

Pros

You get to work with children, sell a well known product for a reputable, high profile brand! Great team mates, respectable Store Manager. As others mentioned - great discounts and employee "fringe" benefits (parties, etc).

Cons

Low pay. Inflexible hours that fluctuate from maybe 5 hrs /wk to 25 or more, no work life balance for a part time minimum retail job with ridiculous expectations. Always on call, hard to get time off, schedules may come out late. Adding to that, ASM was very unprofessional who mixed personal life with work and berated employees in front of guests for minuscule issues. Picks favourites, rude to other employees. Supervisors may be the same - young staff with little people training and spent more time chatting with one other than working. Topping it off, 5 to 10 minute breaks were frowned upon - even for a quick drink of water or to use the washroom - for a 4 to 5 shift!

Explore other reviews about the LEGO Group

5.0
2 July 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Amazing employee discount and environment. Super fun place to work!

Cons

Customer support center moved to Arizona.

4.0
4 June 2026
Recommend
CEO approval
Business outlook

Pros

Great Coworkers and Supervisors Great benefits 50% off on discounts on sets

Cons

Overworked in the weekends and holidays there was many times where the store was understaffed and we needed more employees to work High School Mentality with some of the employee's people would have clique groups during work Going back to employees there was some employees that were very lazy and or incompetent and nothing was done about it

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