Equity Residential Reviews

4.0

76% would recommend to a friend

(1,121 total reviews)
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Mark Parrell

87% approve of CEO

72% positive business outlook

Equity Residential has an employee rating of 4.0 out of 5 stars, based on 1,121 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Equity Residential employee rating is in line with the average (within 1 standard deviation) for employers within the Real estate industry (3.8 stars).

Reviews by job title

1K reviews
5.0
30 Apr 2018
Recommend
CEO approval
Business outlook

Pros

A friendly professional environment of competitive, determined, hardworking people. Some of the most inspiring senior leadership I've ever had the chance to work for. This team takes care of their own, makes a point to get to know every one on site, and will take the time to teach, develop, and groom their successors. Most importantly, managers actually get a say in their decision making, and the senior leadership team consistently backs them up and believes in their choices (even if they may not entirely agree). You have freedom to really "think like an owner", but that also comes with the responsibility of acting like one. The on-boarding process to secure talented candidates has improved greatly over the last few years. Our recruiting team really takes the time to find the perfect people to complete your team, instead of sending you just anyone. Leasing consultant turnover is minimal, and a lot of LCs stay in one place (which is beneficial to a new manager). Most turnover I've seen has been due to promotions. Which is in part, due to the training and development team. Over the last few years they have developed a program for leasing consultants and service techs to get as much hands on learning with their management training program, accelerate for sales/service. If you're interested in making a career move and join a company that's ready to invest in your future, Equity is the right choice.

Cons

With such a widespread area of communities, your personal preferences of geographic location could keep you from great promotion opportunities.

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Equity Residential Response
7y
Wow – what a powerful endorsement of all that we strive to offer in terms of a supportive, enriching, collaborative, and empowering work environment. We’re thrilled to hear that you have had such a great experience with us and that you feel heard, valued, appropriately challenged, and supported. Your message is so inspiring, and we can’t thank you enough for advocating for Equity as a fantastic career choice. We are sure that your team and residents benefit every day from your positive attitude, motivating words, and exemplary leadership. Thank you for all that you do, and here’s to many more years of making this a great place to work together!
1.0
7 Dec 2021
Recommend
CEO approval
Business outlook

Pros

The day to day people you work with can be wonderful. Getting to work in the city and the benefit of having a discount on a rental was really nice in such an expensive area.

Cons

COVID brought out the very worst in people and it really took a beating on overall income coming from a business standpoint. EQR is only different in that it seemed to be on a larger scale of driving knives into others backs in this sense. Top tier corporate employees got to work from home but mandated that we had to come into the office every day. This isn’t something new in businesses but pushing to get open during the middle of a pandemic because everyone else is doing it isn’t the sort of “innovation” that puts their workers at the forefront of their thinking. You get rewarded for your hard work with even more work from downsizing which they were dishonest about from the very beginning. Don’t ever think that podding several communities together is “not downsizing”. They try to spin this as a good thing because they are experimenting and other rental properties are doing it. Again, this is not innovation, it is putting more stress on the backs of their loyal workers who have pleaded for more help and instead get rewarded by downsizing. Managers are strained to the point they are taking it to their leasing consultants to do better work while not taking overtime. this leads to work being done off the clock to save your job. Corporate calls this “efficiency”, everyone else will call it responsibilities that don’t correlate to the jobs pay scale. This was once a great company that I was proud to work for, now it has gone to pleasing their stockholders (which they are very open about talking to as a positive point) and moral has never been lower. They also recently got to letting go a whole bunch of people. Benefits are dwindling (discounts are now “industry standard” when it used to be much better than the industry), morale is low and the only thing stringing along the rest of the workforce at EQR is finding the next thing. Don’t consider this a career if you get hired, they will fire you for no reason other than not liking you.

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Equity Residential Response
4y
It’s unfortunate to hear about your experience during your time at Equity Residential. What you’ve described doesn’t align with our values, nor is it reflective of what we strive for. We take allegations like these very seriously and offer our employees resources to share their perspectives and/or experiences, such as our Call to Action Hotline (800-231-5699). Please know that Equity Residential does not tolerate the behaviors that you have outlined; we are committed to fostering a culture of equity and equality, and highly encourage anyone on our team to speak up if they experience otherwise. We wish you the best of luck.
2.0
21 Mar 2022
Recommend
CEO approval
Business outlook

Pros

On site teams are fun to work with. Direct manager was great. They will teach you whatever you want to learn. Hanging out in luxury apartments all day has its perks Work with wealthy/well connected prospects who can be a great network to get out of EQR

Cons

talk a lot about mental health and work life balance, but if you tell them you are feeling overworked/stressed and need support, they do little to nothing to help. Allowing properties to remain understaffed = staff getting more stressed and burned out. started outsourcing certain job functions of the on site team. This resulted in less commission for sales team in some cases. Those who spoke out in disagreement were not looked at in a good light. Outsourcing was pitched as a way to “lighten the workload” but on site teams were still just as stressed, and in a lot of cases, making less $ in commission on top of it. Its a public company & they will be sure to remind you of that. Care more about the investors getting their money back than anything else. Pay seems to be decided at random. No idea why but I was earning 2$ less an hour than some1 who had less tenure/experience than me. Zero company culture, zero work/life balance. Not uncommon to work 10-11 hour days. Vacation package is subpar at best. Cried on my ride home often here. Felt so stressed I had trouble getting to sleep at night.

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Equity Residential Response
4y
Thank you for taking the time to share your perspectives; we certainly appreciate your comments highlighting your team, manager and our OTD team’s efforts. Your noted cons are of concern, however, as they don’t align with Equity’s values. Equity Residential recognizes the importance of both mental health and a strong work/life balance. We hope that during your time with us you looked into the articles and resources provided on ERNIE, including our 2021 #LeaseOnLife series, in which we shared resources on how to combat burnout with all our employees. Additionally, we frequently remind our employees of existing programs such as Equity's Employee Assistance Program, which is confidential and free of charge to all our team members. Thank you again, we wish you the best.
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