Hotline management was very unprofessional in how they spoke. The raise you receive after hitting insane metrics consistently is 50 cents, and you don’t move up from there. You receive 50 calls a day regarding customers family being abused, or neglected within hospital locations, so YOU are getting yelled at for serious issues. It’s depressing and you’re paid $18/hr with no ability to move up. It’s a paycheck if you need it, but i’d rather be unemployed than work there.