4mo
Edward here--
I'm not sure when you were here, but I'm *so* sorry that you had this experience. I've learned a lot since coming back into to leading Etumos again in January 2025 after being out of the game for 4 years. I'm trying to make sure we solve for all the problems, including hearing all negative experience like yours and designing a better company from the inside.
I'm sorry that the workload was brutal--I purposefully designed Etumos to guard against extreme workload, capping billable hours per week at 32 hours/week for Platform Operations consultants and 35 hours/week for Campaign Operations consultants. I tried to design the business to be profitable while optimizing so that employees can have long-term work/life balance. It seems like I failed along the way.
For salaries, I tried to design this so that everyone had an above-market-rate salary. I think the market-rate salaries grew, especially for Campaign Operations compared to Platform Operations. I've been finding how to improve that for everyone, while the Campaign Operations hourly rate shrank since our first Campaign Ops hires in 2015.
For benefits, we started with (and still have) unlimited PTO back when that was a new idea. I know that's turned from a fun idea into a less-fun idea since it became implemented years ago, but we have automated approval of PTO (at least now, but I hadn't heard of it ever not being approved?). We also cover 100% of employee healthcare insurance with the most expensive health insurance available for a national company, and a significant contribution for dependents as well. Even as Heath Insurance just grew massively from 2025 to 2026, Etumos is still covering 100% of healthcare insurance costs.
I don't know when you were here, but our Managers team has been entirely rewritten from scratch in order to solve systemic problems. I grew Etumos by rewarding Individual Contributors with promotions to Managers, but that came with its own problems of not leveling up new Managers enough in the process. Seriously, I am sorry. I'm taking this feedback to heart.
For respect, that's a problem I'm taking to heart. Thanks for coming along the for ride, if only for less than a year. Wishing you all the success in the world.
Edward Unthank
