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Expert Institute

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Expert Institute Reviews

3.2

45% would recommend to a friend

(151 total reviews)

Michael Talve

51% approve of CEO

52% positive business outlook

Expert Institute has an employee rating of 3.2 out of 5 stars, based on 151 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Expert Institute employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

151 reviews
1.0
15 June 2026
Recommend
CEO approval
Business outlook

Pros

If you got bills to pay, this is probably the easiest job you can do. As big of a deal as they make about KPIs you could realistically still only do maybe half the number and they won’t get rid of you due to high turnover.

Cons

1. Factory in an Office Setting. Better off in a real factory to be honest 2. These can all be fully remote jobs, even during the training/onboarding phase. No need for 3 months till work from home. Or even an office at all. As long as you have 3 monitors you are good. All your feedback on training already comes through direct messages since the Research Op Manager doesn’t particularly like to offer feedback in person, even if they sit right behind you. 3. Poor Training. To ask or not to ask? Constantly over the course of my training I was told I wasn’t asking enough questions, even though I would ask anytime something I didn’t would arise. What they were really asking me is to ask questions for everything and anything, even if you think you know the answer. To me this is not a good way to train as it only leads to doubt about the work you have done and discourages actually trying to do the work on your own and requiring a crutch. 4. Training failed at creating a good compass on who was good or bad expert to send an attorney. Coworkers would say the expert is good, manager would say they need to be better. There is no consistency but you were expected to be consistent with the manager throughout training, of which is picky. 5. KPI set up. The KPI is very poorly set up. You have individuals who hit the 3 month KPI in 3 weeks, but then you have those struggling to hit it. The KPI is too unpredictable and can’t really apply in a setting with multiple different roles who may have higher or lower work on any given day.

2.0
10 Mar 2026

Be wary of positive reviews

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- depending on the role, can be extremely fulfilling work - good jumping-off point for career development - lots of social opportunities - some great colleagues and mentors - strong avenue for building professional connections - decent benefits - innovative product and business model that's easy to believe in - good if you want to clock in, check off your KPIs, hit your numbers, and clock out. not good if you care more about quality than quantity.

Cons

- underpaid, overworked; workloads are not appropriately distributed between individuals and salary is not adjusted to market value - self-advocacy punished rather than rewarded - feedback not received well or incorporated into future practices, CEO has surrounded himself with yes-men - coercive drinking culture, one physically unprofessional executive to go along with it - excessive number of people in management positions, very few real leaders within those management positions. certain managers and higher ups more focused on getting people to fall in line than encouraging productive growth. they do not want to hear feedback. - high-stress, which comes with the legal industry - disorganized: internal processes change frequently and rapidly, often in inefficient and unexplainable ways - high turnover rate, quite literally feels like a revolving door. If you work here and you get a weird gut feeling bc there are always new hires coming in and someone is quitting every other week, listen to that gut feeling and get out. - very small HR department that also oversees the entire recruitment process (for a team that is always hiring in order to replace people quitting), leaving HR stretched thin and unable to dedicate their time to real HR problems within the company - meaningless KPIs given undue priority over KPIs with tangible ROI - lack of recognition for achievements - loud, ever-changing office environment - employees treated as costs to the company rather than contributors to its mission - unwillingness to challenge leadership has created a "yes man" problem within management - gently nudges/guides current employees to write positive reviews of the company on Glassdoor (be wary of positive reviews) - great place to learn what red flags to look for in a company -- if you google search "toxic workplace traits" or "workplace red flags," that's exactly what you're getting yourself into: ineffective leadership, micro-management, poor communication, unprofessional favoritism and blatant disrespect, poor work-life balance, non-inclusive, confusingly inefficient processes, gossip mill, low morale, no job security, fear-based culture, inadequate compensation, and no recognition other than an occasional crisp high-five. overall, a disappointingly unprofessional company. - onboarding is messy and doesn't cover nearly enough to allow you to succeed - nitpick small details to downgrade performance assessments despite numbers and colleagues saying otherwise Everyone deserves better than to work at this company.

4.0
24 Oct 2025

Smart people & ability to make a big impact

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

-Still a relatively small company, which means direct access to leadership and the ability to make a meaningful impact. -Work life balance is genuinely valued. -You’ll be surrounded by exceptionally smart people with impressive backgrounds who are generous with mentorship and knowledge-sharing.

Cons

-Workload can be heavy and the pressure can be high. The right people will find this motivating, but it’s not always comfortable. -Communication and transparency from leadership have had room for improvement, though there’s been noticeable progress recently.

Viewing 1 - 3 of 151 Reviews

Glassdoor has 156 Expert Institute reviews submitted anonymously by Expert Institute employees. Read employee reviews and ratings on Glassdoor to decide if Expert Institute is right for you.