I joined expecting immigration paralegal work based on how the role was presented during recruitment. In practice, the role functioned much closer to a call centre sales environment, with strong pressure to meet call and conversion targets.
Two teams working in the same open office environment, and calls are listened in by managers. Feedback during calls was often delivered right after you make a mistake in a very rude, uncomfortable and overly critical manner.
The onboarding process felt extremely fast. I did not receive the level of structured training or legal supervision I would normally expect when starting in a legal-support role. New starters were expected to pick things up very quickly.
The office location is on a busy high street and the building is shared with other tenants. This may or may not matter to some candidates, but it’s something I would have wanted clearer visibility on beforehand.
From my experience, the focus felt heavily commercial. Candidates looking specifically for hands-on legal casework may want to ask detailed questions about how much of the role is client advisory vs. call handling and sales-based targets
