Exposure Ninja Reviews

4.4

86% would recommend to a friend

(52 total reviews)
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Charlie Marchant

Not enough data to show CEO approval

88% positive business outlook

Exposure Ninja has an employee rating of 4.4 out of 5 stars, based on 52 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Exposure Ninja employee rating is in line with the average (within 1 standard deviation) for employers within the Media and communication industry (3.7 stars).

Reviews by job title

52 reviews
5.0
26 Feb 2019

Graphic Designer

Recommend
CEO approval
Business outlook

Pros

Amazing people inside the workplace!!! The culture is amazing and everyone is very positive and looks out for one another. (Kudos to those who hire new ninjas!) They also get the time difference and so far workload on my end has been in a nice timeline. If there are rush work, the people ask nicely and are not overly demanding. I can hold my own schedule and have more free time to do what I need to do to grow myself. Remote work removes the distraction of talking with other employees and maximises my focus onto the work itself.

Cons

At times there is miscommunication between ninjas but I can feel that it is more of stress. At times I can feel my manager has more tasks on hand and the instructions can get confusing at times. I just make sure I echo it back so we can all have common ground before getting the work started. I'm sure it is just an isolated case and overall EN is a great workplace.

1.0
20 Mar 2020
Recommend
CEO approval
Business outlook

Pros

Remote work could benefit those who prefer a quieter working style

Cons

I have a great deal I could say about my negative experience at this company, but I'll focus what I feel is most important for others considering a role here; Pay The pay at this company is incredibly low and the lowest I've ever received in my professional career even taking into consideration my first job after graduating university. The reason for this is they use a salary metric calculated from payscale.com, which might sound well and good, but often the pay packet is at the lowest end of that scale for your position. Which in turn could mean you work at this company for 5 years before achieving the average pay packet for skills/position that you could more easily achieve elsewhere. Internally staff have been pushing for wages that reflect their responsibility and skills but the brass are unwilling to budge on their current stance which is "we are over the minimum wage for your position". Remote Working You may be able to work remotely at this company but it is incredibly isolating and really takes a strong mindset to be able to work like this way. Add to that fact that the company offers nothing towards equipment costs even for their permanent work staff. If your laptop or pc packs up you simply cannot work and they will do nothing to assist you with cost towards wear and tear put on your personal equipment. The day to working in this way can be a struggle, management at this company is incredibly closed-minded towards change and improvement of their current systems or ways of working (the majority of which is dictated by a faceless checklist system of work). Working Conditions When there are issues or concerns from employees they often fall on deaf ears, I've never worked somewhere where the empathy towards employees is so none-existent, they preach an internal mantra that they "care about our Ninjas" when the reality is quite the opposite. The care seems to be on the mood of the manager at the time, I have personally experienced outbursts of anger and beratement from management that have been entirely professional and unprovoked. And when escalating this incident to higher management it was as if my concerns were being processed by that of a stonecold robot, devoid of human emotion.

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Exposure Ninja Response
6y
Thank you for your review of your time working at Exposure Ninja. We're surprised to hear your experience wasn't a more positive one after 3-4 years of working with Exposure Ninja. Pay: You’re correct that we use Payscale and other salary survey websites to calculate pay scales for each role, as well as considering company finances. We have transparent, open pay scales that can be viewed by any member of our team for any role, and we have a clear, fair process for pay reviews. Our employees are fully aware of the compensation for their roles and for other roles in the company. Our goal is to continue increasing pay to be better than average market salaries for each role. Remote Working: Whilst the majority of our team love remote working, it can understandably feel isolating to those who work alone. This is why we organise annual team meet-ups and invite our staff to set up their own local/regional meet-ups as often as they like, and we have online social meet-ups such as book club and gaming nights. We also organise biannual trips to BrightonSEO which are paid for by Exposure Ninja. With regards to equipment, we cover the cost of microphones, headsets, chairs, laptop stands and other similar pieces of office equipment. We previously used TechScheme to support employees with purchasing new laptops and other technical equipment, and we offer interest-free loans to employees to help them purchase any or all equipment needed to do their work. These can be taken out of an employee's salary and repaid over as many instalments as needed. Our checklists are an important part of ensuring our quality of work is consistent and providing guidance, especially for new employees. All employees have one-to-one video meetings with their managers at least once a month and employees are encouraged to raise concerns. Where possible, process changes are made quickly and we update processes frequently. We also have an anonymous feedback process and the management team reads every suggestion and we have lengthy discussions on how to implement the best ideas. Working Conditions: We haven’t received any escalated claims of anger or beratement to our senior management team nor our HR team. It's not part of our company culture at all, and not accepted from any employee at any level. We’d welcome you to email Tim and/or Charlie directly to provide further information on the incident you are referencing. The happiness of our staff is extremely important to us, and we would not overlook any incidents of unhappiness.
1.0
21 Aug 2019
Recommend
CEO approval
Business outlook

Pros

The people were nice and it's a remote job.

Cons

They are primarily SEO based company yet advertised a web dev job at 30 - 40 hours per week. Why they advertised the job like this I have no idea, they should have been straight up with me about how little web dev they will have as soon as I started. They said they don’t mind if I get other work although they should have said expect to look for other work. Thinking I was going into a 30 – 40 hour a week job, of course I was going to slow down looking for other work. They hurt me financially as there were gaps of no communication when I submitted work for review, and I had to start asking about it. They should have been honest from the beginning and even though said they advertised the job as 30 – 40 hours a week. It could very well not turn out like that. I was even on a trial period which I didn’t know about when I started. When I asked about starting my second project, as I had sat nearly a week with no commination - that’s when I found out I was on a trial period of one website. Here was me thinking I had started a 30/40 hour a week job. Being told I was on something for 3 months and then I’d even get a pay rise (I probably worked into the start of my 5th month and heard nothing about that). Did they think this one website was going to be a 3-month job? I was puzzled how to how their system looked set up to assign me new work, but I had to ask for it. Then finding out I was on some trial period. I believe the communication was the biggest let down as I had to keep asking about areas. When I first got my link to go train, I wasn’t told exactly where to start. So, I ended up missing areas that were vital. I didn’t track in 1 of the 2 places I was supposed to for my first 2 sites. After speaking to the General Manager about how I was in the dark with no communication about future work etc. My project manager eventually gave me some excuse about how they changed their sales tactics and they weren't getting enough leads which just seems like a spin. I assume they had an influx of website work over Xmas, advertised for a position and then didn't get as much work as they thought. Drip feeding me some as I asked, eventually just being forgotten about, I got told I was getting moved onto fixed price jobs, and then heard nothing. Eventually having my accounts deleted. Even when I tried to talk to other people higher up and have a conversation about this, I got the feeling they didn't care. They just listened and moved on with their job. Not even a follow up. Seems like a nice company to work for but I didn’t get that experience as a freelancer so be careful if you are one. If you are involved in SEO you might have a better experience, but they shouldn’t have advertised the job to me as they did. Maybe move away from the ninja stereotype. It would be better to see companies that are focused more on the honesty of how they work with better organisation and communication instead of their look that’s a cringey trope.

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Exposure Ninja Response
6y
Thank you for your feedback about working for us. We take all feedback from our Ninjas very seriously and want to continue to use feedback to improve our workplace. We’re sorry that the role did not meet your expectations. When the role was advertised, we had a number of website projects which needed to be developed and work hours were based on the number of projects we projected to have within the department. However, this number fluctuates depending on new sales. We will make this clearer in our freelance job ads going forward. We have a team of core contracted staff who are guaranteed full-time hours, and a small team of freelancers like yourself who we can offer specific projects and more flexible work to. Unfortunately, a slow down in sales meant the work hours available were less than projected and at that time we made you aware of the situation. We appreciate that you were hoping for more consistent project work. We start all of our freelancers on a trial project to see if Exposure Ninja and the freelancer are a good match for one another. If we’re satisfied with the quality of work and the freelancer enjoys working with us, then we assign more projects depending on the work available within the department. We were satisfied with your work and appreciate your time working with us. We, unfortunately, were not able to offer further work due to a lack of available projects. We have an internal training platform which is accessible to all our staff. This training platform covers a wide range of services that we offer to our clients. During our onboarding process, we use Teamwork tasks to let the Ninja know which training areas they need to work on. We will review our dev onboarding in case of any errors and ensure this is clear going forward.
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Glassdoor has 68 Exposure Ninja reviews submitted anonymously by Exposure Ninja employees. Read employee reviews and ratings on Glassdoor to decide if Exposure Ninja is right for you.