Lack of support from leadership was the big concern here. Also, when you allow your sales reps to handcuff a store manager in a way it’s not a healthy environment. Your leadership should back up your store management and that’s not what happens here.
When a store manager try’s to improve things and the leadership doesn’t support it and takes the side of the reps over the management instead of listening to the store management, that is a big problem. Also, when upper management has placed favoritism prior to you taking over a store that is also a huge concern. Upper management is absolutely terrible in Florida. I could give plenty of examples, but that would take up your whole day to read.
It also doesn’t help that all other stores in a market are over an hour away from the rest of the market. It’s also disheartening that your upper management admits to hate driving to your store because it’s too far away. I have personally worked for other cell phone companies and have opened and operated stores over many years and this is by far the worst leadership I have ever seen.
The whole market is understaffed and yet they can’t figure out why? Well it starts from upper management in my book. If the store manager is don’t what is needed to make things better and is not provided the proper tools and support to make things at least stable, then that’s a huge problem.
