Does Extended Stay America pay their employees well?

According to anonymously submitted Glassdoor reviews, Extended Stay America employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Extended Stay America. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Extended Stay America?

61% of Extended Stay America employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Extended Stay America 3.5 out of 5 for work life balance, 3.5 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Extended Stay America?

General Manager (413) , Guest Service Representative (229) , Housekeeper (148) , Team Lead (131) , GSR (83) , Front Desk Agent (80) , Front Desk Receptionist (56) , District Manager (55) , Assistant General Manager (53) , Guest Services Representative/Night GSR (37) , Maintenance Engineer (32) , Front Desk (29) , Manager (29) , Assistant Manager (25) , Hotel Manager (25)

What are the pros of working at Extended Stay America according to real employee reviews?

"The company offers really great benefits and it’s easy to get familiar with everything pretty quickly." ((in 145 reviews)); "2. Some off the people are great mainly the staff because they share your struggles with you ." ((in 121 reviews)); "Great perk is that you get 7 free nights at any Extended stay hotel in the country." ((in 73 reviews)); "Working with great staff and feeling the support from them and working hard as a team." ((in 51 reviews)); "Employees are nice and honest and will help eachother out." ((in 31 reviews))

What are the cons of working at Extended Stay America according to real employee reviews?

"Work alone a lot and low pay" ((in 133 reviews)); "Poor management communicate with team more often" ((in 118 reviews)); "Upper management at corporate was disconnected" ((in 75 reviews)); "never enough stuff and the managers do not stay to help clean rooms." ((in 71 reviews)); "We all work hard and sometimes long hours but it feels like we are underappreciated from the company." ((in 37 reviews))

What are employees saying about Extended Stay America redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Extended Stay America redundancy and their outlook for job security at Extended Stay America in 2026.

Extended Stay America Reviews

3.5

61% would recommend to a friend

(2,488 total reviews)

Greg Juceam

62% approve of CEO

57% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (2,488 reviews)

Extended Stay America has an employee rating of 3.5 out of 5 stars, based on 2,488 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Extended Stay America employee rating is in line with the average (within 1 standard deviation) for employers within the Hotel and travel accommodation industry (3.6 stars).

Reviews by job title

2K reviews

3.0

24 June 2026

Flexible hours and nice people, but low pay and staffing issues

Custoner service representative

Recommend

CEO approval

Business outlook

Pros

Flexible hours , people súper nice

Cons

Low pay, short staff , short benefits

5.0

14 June 2026

Incredible leadership and a supportive work environment

Front desk - gsr

Recommend

CEO approval

Business outlook

Pros

Great leadership from management! My GM has really taken me under her wing and ensures I have all the knowledge & tools available to be the best I can be. She goes above and beyond for the entire staff, consistently shows her gratitude, and never asks anything of the staff that she isn’t willing to do herself! Customer service is my favorite line of work and the only work I’ve ever done. ESA is my first hotel job, and I feel so at home with the company. When I was initially hired, I was just looking for a way to make ends meet. I’ve been with ESA for over 90 days now, and I have grown to love being a part of this company. I am in it for the long haul, and look forward to growing with this company and advancing my career!

Cons

I have no cons. My employment so far has been amazing!

4.0

14 June 2026

Great Place to Climb

Front desk

Recommend

CEO approval

Business outlook

Pros

Friendly work environment, great location, accommodating to scheduling needs, advance pay, benefits after 30 days and so much more!

Cons

Scheduling changes without notice, limited training, and the pay is rather low in comparison to other establishments. However, you have to start somewhere and this is a great place to start!

Viewing 1 - 3 of 2,488 Reviews

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