Due to the nature of private equity, everyone who cares is forced to work with one hand tied behind their back and 3 fingers missing from the free hand. Any time anyone high up makes a move to actually improve things for people on the clinic level, they mysteriously are “no longer with the company”. Benefits are slowly being eroded (hallmark of private equity in any form) but sold as great as long as you don’t look into it. However, I am now being offered the most expensive healthcare I’ve ever been offered anywhere. Most people I know don’t use it and I’ve even had clinic managers tell me it’s unaffordable for their staff. And it gets worse every year. The benefits team truly does care and wants to improve it, they just can’t. We had a short lived COO who set out to fix it. They were shortly removed from their position. The executives release a regular internal PR email patting themselves on the back and talk about what all they are doing to help the employees. Every single time it is something that only benefits doctors who already make more than enough money and does absolutely nothing for any other employee. Sure there is the ECP Cares program. An assistance program for struggling employees where its funding comes from donations from OTHER employees. What?! You don’t pay your employees enough so they have to ask for assistance that comes from other employees paychecks? You can’t cover that cost yourselves? What a dystopian nightmare. Most other negative reviews are accurate, including the review about the new EHR software being developed. Granted, from what I have seen, does stand to be the most user friendly clinic software I have seen for eye care. But it’s taken too long and the amount of money spent could have been used to purchase and improve another already functional one. Fun fact, almost all companies purchased by private equity go bankrupt within 5-7 years of purchase. If you work on a clinical level and are hourly, you will only continue to lose. So either quit or start a union.
