1. Disorganized. Everything is always done last-minute. Class materials like textbooks are never ready when you need them for classes that are starting soon. Then when they are ready, they’re always riddled with errors. Because everything is done last-minute, there’s always a rush to push things out. There’s absolutely no quality control, and it’s ridiculous that there are so many errors. These students’ parents pay thousands of dollars to secure a spot in these classes, especially with high demand instructors. It’s incredibly disrespectful to the instructors and to the students that the quality of the materials they provide is so poor.
2. Upper management does not manage well. I had one good manager while I worked there, and that manager left. The rest were incompetent and virtually non-existent. I felt like I had to pull teeth just to try to keep an open line of communication with my managers. Also, on the note of plural managers...
3. Change happens so frequently in this company, and you are not informed of these changes in a timely manner. For example, they changed up how our center tracks our potential leads when what we had before was working fine for us. Upper management implements changes blindly without testing to see what works and what doesn’t.
4. They ask for feedback, but make it entirely impossible for the feedback to be anonymous. So your only choices are to: A. Give them a 5-star-rating equivalent in the feedback survey that HR emails to the whole company (even if you don’t think the company is deserving of a good review) or B. Ignore that email because if you give less than stellar feedback, you’re left wondering if upper management has put a target on your back.
5. Finally, there’s no room to grow. My options were either go into sales or stay where I was. I felt that I was pushed to try for sales, despite making it abundantly clear that sales was not where I wanted to go. I made attempts to move sideways to marketing or even HR, but was stopped each time even though there were openings. So I had no choice but to stay where I was. When I began to realize this, I started looking for opportunities elsewhere which was honestly the best thing I could’ve done for myself at the time.
6. High turnover rate. It seemed like there was at least one person leaving each month. The high turnover rate and the general lack of awareness plaguing upper management contributed to a steady decline in employee morale while I was there.
