FRONTSTEPS Reviews

2.9

46% would recommend to a friend

(146 total reviews)
avatar

Matt DeWolf

51% approve of CEO

43% positive business outlook

FRONTSTEPS has an employee rating of 2.9 out of 5 stars, based on 146 company reviews on Glassdoor which indicates that most employees have an average working experience there. The FRONTSTEPS employee rating is 23% below average for employers within the Real estate industry (3.8 stars).

Reviews by job title

146 reviews
1.0
5 Sept 2025

Bush League

Recommend
CEO approval
Business outlook

Pros

Snacks. And four word minimum.

Cons

Revolving door - I’ve seen management fire so many people. Bad Reputation - most of our customers are unhappy & leaving for competitors. Bad deals - most new clients cancel without making it through implementation. Outdated product - software I looks like it’s from 2004. (It is) Broken Operations - the company is a combination of 4 previous companies, and it feels like it. The tech stacks are broken, and no one truly owns it. Ask the same question to 5 different people, and you’ll get 5 very different answers. There are so many problems, but a very real one is overcharging & billing customers wrong amounts. Toxic Positivity - talk to any of the executives and they tell you “we’re #1 in the industry, we are the best, customers love us!” Have they not talked to anyone other than their favorites? So out of touch.

1.0
2 June 2025

Avoid at all costs

Recommend
CEO approval
Business outlook

Pros

They offer unlimited PTO, but that's about it.

Cons

Where to begin… - Leadership had insane turnover while I was there. Got rid of multiple leaders of departments and did not replace them in a timely manner. Put the work onto the employees and did not reward them for stepping up and taking on more responsibilities. - It feels like there was conflicting messaging from the top. One day the initiative was to do X, the next week it was to do Y. That’s what happens when you have people filling in for department heads and running multiple departments that they are not equipped to manage. - Terrible benefits. 2% match on 401K. Hired as fully remote, asked to come into the office on the first day after signing the agreement, despite that the rest of my team was not in the office. - Watched multiple people get hired and fired within a year because of poor organizational planning. It’s unfair to do that to people when they invest time and effort into their jobs and turn down other opportunities for this one. - Poor technology and customer service. It’s a platform behind competitors. Often took multiple tries from customers to get help. If they got it at all. - CEO is disingenuous. He would answer anonymous questions with little to no tact, compassion or awareness. His answers were dismissive, belittling to employee intelligence, and did not take their concerns seriously. - Understaffed for the jobs that they were asking us to do. As stated before, tons of turnover. Employees asked to bear the brunt of it with no additional compensation. - Only stated culture is “to win.” Does not stand for anything beyond that. It comes at an all costs mentality that is to the detriment of its employees. wastes tons of money on vanity projects (events to make us seem legit), other CEO driven initiatives while ignoring employee culture, compensation and benefits. - Overall a mess of an organization, if you’re considering working here, don’t.

1.0
18 Feb 2025

I’m surprised FRONTSTEPS is still in business

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Your coworkers are great! Majority are intelligent, hard working, and collaborative.

Cons

The CEO is an absolute joke. He has no clue what he is doing and is just bullied by the investors. Trying to lead by fear is the name of his game and it’s just sad.

Viewing 1 - 3 of 146 Reviews

Glassdoor has 147 FRONTSTEPS reviews submitted anonymously by FRONTSTEPS employees. Read employee reviews and ratings on Glassdoor to decide if FRONTSTEPS is right for you.