Technological Stagnation & Paper Dependency: The company currently suffers from a strategic bottleneck in its order-to-fulfillment pipeline. There is an excessive reliance on manual, paper-based workflows (printing POs, worksheets, and OE documentation) that creates avoidable overhead and slows down the fulfillment cycle.
Missed AI Opportunities: By failing to integrate AI-driven automation, the workflow remains mired in manual, high-friction tasks. Without transitioning to an AI-augmented workflow, the operation remains stuck in reactive troubleshooting rather than scaling through predictive accuracy and proactive market positioning.
Myopic Talent Acquisition: Leadership lacks a long-term vision for recruiting, resulting in a hiring strategy that fails to leverage high-value talent effectively. This creates a cycle of reactive hiring and high employee turnover rather than sustainable strategic growth. My back-up Customer Service representative quit without notice, the day before I was terminated from my position leaving no primary to handle leads coming in for our sales territory.
Inventory Instability: Poor management of raw materials, specifically regarding consistent coil backorders, creates significant operational friction and impacts overall service levels.