FactSet Client Support Engineer II reviews

3.4

41% would recommend to a friend

(19 total reviews)
avatar

Phil Snow and Sanoke Viswanathan

89% approve of CEO

30% positive business outlook

Client Support Engineer II employees have rated FactSet with 3.4 out of 5 stars, based on 19 company reviews on Glassdoor. This indicates that most Client Support Engineer II professionals have a good working experience there. FactSet is rated in line with the average (within 1 standard deviation) by Client Support Engineer II professionals compared to other employers within the Finance industry (3.7 stars).

Reviews by job title

19 reviews
4.0
5 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Good benefits and good work life balance

Cons

Not very competitive pay, seems to be low for industry average

2.0
11 Oct 2024
Recommend
CEO approval
Business outlook

Pros

Shuttle services Free drinks Non-monetary Benefits Pros that were mentioned of the same department LGBTQA+ friendly

Cons

Kindly refer to the other reviews for the position's cons. I would suggest applying directly to a BPO company rather than this one, as they pretend to be one while denying it. I would suggest applying directly to a BPO company rather than this one, as they pretend to be one while denying it. When direct reports are required to adhere to a block schedule, what good are managers' flexible schedules? You are also unclear about "amenable to flexible schedule" given how detailed the job description is. In addition, rotating flexible schedules should be implemented if the majority of employees choose a certain schedule out of the four available. It is not the manager's fault if one direct report works one shift. Their flexible timetable accomplishes that. It is possible to plan team meetings and manage them using email as well. If customers are satisfied, that's all they want for in terms of statistics. They have to pick at the way you help the clients and interact with them when they're trying to be pleasant, and you would respond in a formal, businesslike manner. It would most likely be friendlier on Chatgpt. As if having a full-time onsite job would boost productivity, considering that not even managers work a full-time onsite job. Talented and skilled workers are quitting their jobs in droves due to unrealistic expectations and excessive workloads, taking them away from solving complex problems. Simply put, they ought to stay with the Customer Service Representative and discard the fancy title. I stayed because who wouldn't want a lift to work at the graveyard or one that would drop them off at home at the crack of dawn? The free shuttle service helps you avoid stress and waste money.

Viewing 1 - 3 of 19 Reviews

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