Feefo Reviews

Thank you for sharing your feedback. It’s genuinely concerning to hear that your experiences have led to these frustrations. Our goal is to always strive to create an environment where every team member feels trusted and supported. Regarding your comments on work-life balance and office presence, we want to clarify that our culture is built on performance outcomes and flexibility, rather than monitoring hours at the desk. We empower our managers to trust their teams to deliver results, and we don’t use hours in the office as a metric of success. We’re deeply committed to mental health and ensuring our teams feel supported. If there are any specific instances where you felt this isn’t the case, we take that very seriously and want to address it. Regarding career progression, while we cannot always guarantee immediate promotions, we're committed to transparent performance management and providing the development tools needed for long-term growth. We’d appreciate the opportunity to hear more about your specific experiences in a safe, confidential space. Please do reach out to the HR team so we can address these concerns directly and work toward a solution.

Thank you for sharing your perspective! We're pleased that you’re feeling the energy behind our shift toward AI adoption, new product evolution, and our partner-led approach to sales. It's great to hear that the open door policy and our flexible working model are supporting your day-to-day experience. Regarding your feedback on long-term career development, in a lean team, we recognise that the next step isn't always a straight line, and we want to ensure every employee sees a clear path forward. This is exactly why we are currently rolling out a more robust, structured performance management process across the business. A central part of this is the introduction of a Skills Matrix, designed specifically to help you and your manager identify the competencies you need to reach that next level of seniority. Whether that means moving into leadership or becoming a specialist Master in your field, we are committed to providing the framework to get you there. We value your contribution at Feefo over the past few years.