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First Financial Merchant Services

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First Financial Merchant Services Reviews

3.1

53% would recommend to a friend

(21 total reviews)

John Eliason

70% approve of CEO

54% positive business outlook

First Financial Merchant Services has an employee rating of 3.1 out of 5 stars, based on 21 company reviews on Glassdoor which indicates that most employees have a good working experience there. The First Financial Merchant Services employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

21 reviews
2.0
1 Nov 2014
Recommend
CEO approval
Business outlook

Pros

Strong sales training and systems and tools in place to manage your day to day activities. Friendly people and company offers weekly breakfasts for staff.

Cons

Lots of talk about making money but the only ones making it are the upper management. You will work your tail off and make less the minimum wage after all is said and done. In the end your efforts will go back to the house and you will be left with nothing.

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First Financial Merchant Services Response
9y
We apologize that you had a negative experience with First Financial. We are glad that you enjoyed the sales training and took advantage of the tools we provide to help our employees. We are sorry if you did not receive the compensation you were hoping to but appreciate your honest feedback.
2.0
22 Aug 2013
Recommend
CEO approval
Business outlook

Pros

It is very easy to become an agent for this company. After joining the chat by invitation only candidates are called immediately and given your own home office advocate. This advocate is a mentor and offers some useful marketing tips. The short training videos offer some valuable sales tactics to novices.

Cons

The company wants you to sell it's credit card services and they make it seem like it is easy to do however it is akin to selling insurance- not easy. The home office advocate will back up anything that you say, and I mean anything. I was told that I was the only salesperson in my county, but when I went out to sell the merchants have said that there was an agent just there. If you do not log into your account for more than two weeks, you are denied access. It is not easy to regain entry because of the limited amount of personnel to handle the "no access" problem. If you have any questions, you may have to wait to reach your assigned advocate. Imagine trying to get a client to sign up but there is no one in the office to answer questions, There are no benefits. All of your income is based on sales. The company offers no statistics that may be helpful to it's agents.

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First Financial Merchant Services Response
9y
We appreciate your feedback. We agree with you, this can be a very trying career, and it definitely isn’t for everyone, and we are sorry if our technology or resources made it more difficult for you. We have updated these glitches in our system, making it easier for our agents while in the field. We appreciate your valuable feedback and apologize that the career didn’t work out for you.
2.0
27 Mar 2011
Recommend
CEO approval
Business outlook

Pros

If you don't mind working all alone with little support and can handle the start up time of straight commission in a VERY competitive industry, then it's a great plac to work with long term residuals. Don't think many end up that successful though.

Cons

Commission only. Account Rep managers are totally over run with too many people to take care of. Really competitive industry. Not for me.

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First Financial Merchant Services Response
9y
Thank you for your feedback. As all commission jobs can be, this is a challenging career, one that is not for everyone. We appreciate your advice about getting more rep managers and have worked on that in the past few years to build a great support team who can offer help when needed.
Viewing 1 - 3 of 21 Reviews

Glassdoor has 24 First Financial Merchant Services reviews submitted anonymously by First Financial Merchant Services employees. Read employee reviews and ratings on Glassdoor to decide if First Financial Merchant Services is right for you.