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      First Step House

      Engaged employer

      First Step House Reviews

      4.4

      93% would recommend to a friend

      (69 total reviews)

      Shawn McMillen

      100% approve of CEO

      93% positive business outlook

      Ratings by category

      4.8

      Work/Life balance

      4.7

      Culture and values

      4.5

      Senior management

      4.4

      Diversity and inclusion

      4.4

      Compensation and benefits

      4.4

      Career opportunities

      First Step House has an employee rating of 4.4 out of 5 stars, based on 69 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The First Step House employee rating is 28% above average for employers within the Healthcare industry (3.4 stars).

      Reviews by job title

      69 reviews
      5.0
      18 Apr 2026

      Supportive culture with fast growth, but emotionally demanding

      Recovery support specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Supportive team culture, comprehensive benefits, good work/life balance, they value lived experience, fast personal and career growth, a strong sense of purpose, thorough training.

      Cons

      Stressful at times, can impact personal recovery if one isn't solid, emotionally demanding, requires strong boundaries

      5.0
      25 Feb 2026

      Collaborative work team

      Housing support staff
      Recommend
      CEO approval
      Business outlook

      Pros

      Management works with support staff collaboratively and takes advice. Changes and improvements happen quickly to ensure that the best possible care is given to our residents and clients. Employees enjoy a 36 hour work week, some staff work four 9s, HSS staff work 3 12s and I love having four days off work. There are night and day shifts available which makes it super convenient for school. My supervisors have been great about providing me with references for school too. They actually encourage you to use your PTO which is new for me, I've always worked for companies that are stingy with time off. There are always opportunities to apply for different positions in the company and move up that's what you're looking for. Overall, I really enjoy working with them.

      Cons

      So many meetings and trainings! But I guess that means they want us to be our best and are big on communication, which are also pros.

      3.0
      27 Jan 2026

      RSS

      Recovery support staff
      Recommend
      CEO approval
      Business outlook

      Pros

      Easy job duties and schedule flexibility

      Cons

      Not clear job description, clients are rude, management doesn't support you

      Viewing 1 - 3 of 69 Reviews
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      ReviewsFirst Step House reviews

      Glassdoor has 70 First Step House reviews submitted anonymously by First Step House employees. Read employee reviews and ratings on Glassdoor to decide if First Step House is right for you.