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FirstCare Health Plans

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FirstCare Health Plans Reviews

2.7

37% would recommend to a friend

(112 total reviews)

Darnell Dent

53% approve of CEO

24% positive business outlook

FirstCare Health Plans has an employee rating of 2.7 out of 5 stars, based on 112 company reviews on Glassdoor which indicates that most employees have an average working experience there. The FirstCare Health Plans employee rating is 25% below average for employers within the Insurance industry (3.6 stars).

Reviews by job title

112 reviews
1.0
2 Oct 2018

Hard pass

Recommend
CEO approval
Business outlook

Pros

Descent as an entry level IT job with entry level benefits

Cons

The rise in this score has literally been a joke in the office, it’s the reason I’m posting. The IT department reads books like change the culture change the game but implements nothing the culture does not even slowly change. It can’t and won’t change till there is a upper management change. You can’t dismiss all of those reviews about IT and HR without seeing a partner. ITs major push is to press out projects that are half backed at best just in an attempt to make deadlines. There is an insane blame game and it’s not my fault/job description. There have been tons of defections in our department lately and there are crazy rumors and “secret projects” which cause more fires about us being bought out. HR does not value its employees, they do not listen. Period. Stop. In my time with the company they talk about how they listen but they have implemented one change in years, a work from home policy which they have made very difficult to achieve and there is a neg view if you try to take advantage of it. The only other thing they hang their hat on is vacation which they upped years ago, it’s not competitive with other IT shops in Austin nor are their benefits. I haven’t even touched on the facilities, there is budget room for an executive patio but not for stall doors to close fully, toilet seats that are falling off, elevators that work consistently, chairs that don’t sink or computers and monitors that aren’t 7-8 years old. Do your homework, maybe, maybe your benefits are worse, but you can’t change blame culture and you can’t make up all the negative reviews, where there is smoke there is fire. Please do your homework, I had to take this, I needed a job, I’d give it a hard pass had I known and listened.

1.0
15 Aug 2018

First care needs a clue and an overhaul

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

There are some great people that work here. Although most of the good people end up leaving which leaves the incompetent.

Cons

The good, smart, hardworking people are broken, disregarded, and unappreciated. This is why they all end up leaving. It’s all about if you are liked and how much tush you kiss. If you offer any ideas of change, or step on the wrong toe, you go on the do not help list. The CIO is a bully who runs around like a mad man dictating his wants and needs and when he is rebuffed, he cries and stomps his feet then refuses to lend a helpful hand even at the detriment of the company. The CEO, a nice guy, but content in his position, and unwilling to take the company out of the dark ages. Things have been great for 30 years, why bother to change. Well, it’s 2018, and you are bleeding your good people dry and encouraging the bottoms feeders to flourish and hold back the companies potential. HR is a joke, basically there to pat the heads of the snotty big wigs and tell them what a good boy or girl they are for not messing on the floor. They really need to get a backbone along with the mousy Chief Medical Director and stop the madness. Management need to stop being backstabbing, cut throat, and narrow minded. Things work better when you support each other instead of rolling the bus over already lifeless bodies. This place needs an overhaul starting from the very top. The foundation is cracked and the house is sinking and is need of restoration before the whole company falls into the abyss of fiery H.E double hockey sticks!

avatar
FirstCare Health Plans Response
7y
We appreciate you taking the time to share your feedback. As our industry, and therefore our company, continues to face challenging and uncertain times, we rely on the voice of our employees to help us continually evolve and improve. We value you as an employee and are concerned that your perspective does not align with the company goal of improving employee satisfaction measurements. Our senior leadership and HR team continuously evaluate opportunities for improvement and we encourage you to share your actionable ideas with us. Every employee is an important part of making FirstCare a great place to work.
1.0
3 Oct 2018

You chunk the good; you keep the bad; facts of life at FirstCare

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

You can come here and learn some skills if you’re new to the industry or job duties. The dress code is lax (sometimes too lax). If you play your cards right and if in the right position, you can get exposure to lots of new opportunities. But, that is really only for a select few. You get BBQ twice a year, some potlucks, and pickles. There are good people there, but they are overworked.

Cons

Where to start. Ok. Let’s go with 1. HR- never, ever go to HR. Ever. They have a nice smile and face but they are there to protect upper management. Period. They send out surveys but never do anything with the information. But hey, we increased our PTO accrual two years ago. 2. IT leadership- wow. What can anyone say. It’s a Mono Culture that studies faith and books like the Amazon Way or The Phoenix project, but cannot see the irony of thier behavior juxtaposed to these lunch and learns. They want to attract talent but when they get there, they are chased away by bullying, berating of employees in public to the point people are broken demoralized them. There is not self awareness enough to see it. 3. Facilities- 4 toilets for the men. Six for the women. They are terrible and can be best compared to the bathrooms at the Greyhound station. The building is old and crumbling. 4. Communication - where are they going? How are they going to get there? How are they going to survive? Ask and you’ll get no answer.

Viewing 1 - 3 of 112 Reviews

Glassdoor has 115 FirstCare Health Plans reviews submitted anonymously by FirstCare Health Plans employees. Read employee reviews and ratings on Glassdoor to decide if FirstCare Health Plans is right for you.