FirstCare Reviews

All the positive reviews about this company are literally written by the same 2 or 3 people trying to save the reputation of this "business" because they are the ones who have been promoted to "managers" within a few months of being here. Healthcare should never be run for profit only. FORCING ill/absent employees to speak to advisors and nurses when they need to be resting to get better. People CLEARLY do not want to speak to us yet we have to harass them with 2 or 3 calls and voicemails, and if they don't answer they get in trouble with thier employer. If we don't leave voicemails correctly or stick to the script we are penalised. Constantly made to feel stupid and that your job is on the line. The whole way the business works is terrible, staff are nitpicked, bullied and constantly monitored via audio and video recording, which creates massive anxiety overall. If your productivity falls below 100% (eg you take an unauthorised bathroom break of 5 minutes), the team leaders are on the phone and email asking what's going on. Full grown adults having to ask permission to go to the toilet or get a drink like school children! Ridiculous! If you are ill with an ongoing condition you are put on thier horrible absence management staging, and they only pay SSP knowing that nobody can survive on just that hence everyone comes to work unwell as they can't afford to take time off. Staff in pain, with raging infections, mental health issues, stress, all made to feel belittled if we take time off not to mention it being broadcast on the monthly charts about staff absence. The company's directors are not clinical, they are business, so everything is money. People that started way after you get promoted ahead of you because their face fits and they brown nose management. But they stab you in the back and step on you to climb the internal ladder. They go on about home working as a perk but all it boils down to is being bullied in your own home with thier spying software. If you do work from the office, mobile phones are banned, likely so that nobody can get any proof of the bullying going on, and they provide tea, coffee and fruit and go on and on like this is some huge perk.

Rota's were non-negotiable, was very difficult to get time off after rotas had been published (even if this was a hospital appointment or something much more serious). The pay was ridiculous for london standard, a basic £7 per hour for absence advisors is disgusting. Constant issues with time-sheets and pay that due to the lack of HR within the company, take ages to be sorted. Lack of appreciation for what could be a very difficult job. Staff are backed into a corner to work weekends above and beyond contractual obligations. If you say something that management aren't happy with they will do their best to push you out of the company. Massive split between the business centre and contact centre. The business centre staff look down on the contact centre staff. Lack of break and lunch times, penalized for going even 10 seconds over your allocated lunch breaks even though you may stay for 10 minutes after your shift due to a long call. If you are liked by the management, especially contact centre management, you will go far, if not, I wouldn't even bother trying.