Question 1

Is Firstsource Solutions a good company to work for as a CSA - Customer Service Associate?

Accepted Answer

CSA - Customer Service Associate professionals working at Firstsource Solutions have rated their employer with 4.2 out of 5 stars in 188 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open CSA - Customer Service Associate jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked CSA - Customer Service Associate interview questions at Firstsource Solutions.

Question 2

Does Firstsource Solutions pay CSA - Customer Service Associate employees well?

Accepted Answer

CSA - Customer Service Associate professionals rate their compensation and benefits at Firstsource Solutions with 3.9 out of 5 stars based on 188 anonymously submitted employee reviews. This is 2.6% better than the company average rating for salary and benefits. Find out more about CSA - Customer Service Associate salaries at Firstsource Solutions.

Question 3

How happy are CSA - Customer Service Associate professionals working at Firstsource Solutions?

Accepted Answer

83% of CSA - Customer Service Associate employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 13% in the past 12 months. CSA - Customer Service Associate professionals have also rated Firstsource Solutions with a 3.8 rating for work-life-balance, 4.2 rating for diversity and inclusion, 4.1 rating for culture and values and 4.0 rating for career opportunities.

Question 4

What are the top reviewed jobs at Firstsource Solutions?

Accepted Answer

Customer Service Representative (326), Team Leader (163), Customer Service Advisor (151), CSA - Customer Service Associate (144), Customer Service Associate (124), Senior Associate (97), Senior CSA (72), Senior Analyst (71), Associate (68), Analyst (66), Assistant Manager (63), Customer Service (59), Customer Service Representative (CSR) (57), Process Leader (56), Claims Examiner (54)

Question 5

What are the pros of working at Firstsource Solutions according to real employee reviews?

Accepted Answer

"Started out OK and the people are great" ((in 135 reviews)); "good work environment and supportive" ((in 116 reviews)); "Flexible working and work from home." ((in 96 reviews)); "Good work culture and learning" ((in 94 reviews)); "work life balance is good" ((in 89 reviews))

Question 6

What are the cons of working at Firstsource Solutions according to real employee reviews?

Accepted Answer

"Low salary for rank and file" ((in 171 reviews)); "Unorganized and chaotic at times pay is low" ((in 157 reviews)); "I was given 24hrs notice of moving locations when I did and the training at my location was very inadequate." ((in 75 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 45 reviews)); "No job security and communication with HR's will be very worst." ((in 41 reviews))

Firstsource Solutions

Firstsource Solutions CSA - Customer Service Associate reviews

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Good starting platform, but overly complex process

Transport issues overshadow an otherwise positive experience

Good environment and work-life balance, but low raises

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