Fleurop Reviews

Salary is poor and yeah

Training is minimal, it consists of one day for sales and one day for customer care, so there's a lot that you don't know. The sales training is repetitive and is basically practising data entry over and over again, which you can already do or else you wouldn't have got the job. Because there are so many gaps in your knowledge, you get given a help card to attract a floorwalker's attention when you get stuck. Customers can end up being put on hold for a long time while you attract a floorwalker's attention and then explain what the issue is. Then, if you get a second query with the same customer and a different floorwalker comes over to help, you have to explain the scenario all over again, which wastes more time. Then sometimes this second person will sigh and say 'which person was it that advised you to do that?'. There are clearly different ideas amongst the floorwalkers themselves as to how to resolve issues, which doesn't really help you know what to do. Shift rotas aren't produced ahead of time and can be changed on a day to day basis without warning. If the phones are quiet, you are sent home early. This resulted in me being sent home early 3 times in 2 weeks, one of those times was when I was only 2 hours into my shift. It's very difficult to earn any money out of this job. They advertise it as full-time hours and the agency tells you it will be over 30 hours a week, but in reality it's only full-time hours for one week at peak time. Once that busy week's finished with, you either get a phone call from the agency letting you go, or you get kept on with part-time hours which have got as low as 5 hours a week. It's basically a zero hours contract but nobody tells you that. Not good when you have rent or mortgage and bills to pay.