Pros
Relaxed hybrid working policy – genuinely flexible, with a good balance between office and remote days that supports work-life balance. Company socials and days out – regular events and team outings that feel fun and inclusive, helping build real connections. Lots of genuinely nice people – especially in support roles (ops, admin, marketing etc.), where colleagues are approachable, collaborative, and supportive day-to-day. The founder, Mary – incredibly lovely, sincere, and down-to-earth. She has real vision for the business and comes across as authentic and caring.
Cons
The culture can sometimes feel like an echo chamber—staff input is often ignored, and decisions rarely seem to reflect broader team feedback. Promotions appear to depend more on who shouts the loudest or has the closest ties to management than on actual skill, talent, or work ethic. I've heard of one team member receiving four promotions in a single year through this dynamic and their personal friendship with leaders, which significantly damaged morale across the business and contributed to noticeable staff churn.It's not the most progressive environment for driven, merit-focused people—if you're content to keep a low profile and go with the flow, you might fit in better. The founder and senior vision are strong, but management below that level often comes across as quite limited, with most leaders having a pure lawyer background and little real recruitment or people-management expertise. This shows in many decisions—for instance, significant budget (over £100,000) was spent trying to implement an EOS (Entrepreneurial Operating System) module that didn't really suit the business, when that money could have gone toward essential infrastructure or team priorities.Overall, while the acquisition by Mishcon de Reya brought potential, the day-to-day reality in recruitment feels hampered by these issues.