Flip CX Reviews

If you want all of the cons of a startup and none of the pros then come work here! Somehow this place manages to maximize chaos and immaturity, which stems right from the C suite itself. The founders are super proud of never having worked at another company (company was started in a college incubator) but what that means is that they have no idea how actual companies work. The recruitment process was scummy with no clear salary range from the beginning and a final lowball offer. Onboarding was non-existent; company didn't even have my computer ready on the first day and their onboarding consisted of a bunch of scattered and outdated Notion docs. 3 people were hired during the month I started and none of them made it past a month; that tells you everything about how the company interviews, onboards, and values their employees. And as much as I value working in office (I am not a WFH advocate), the company's insistence on not working from home comes from a lack of trust and a desire to see their employees in office from 7 AM to 7 PM. You will be judged and penalized if you leave early. Beyond that, the company just doesn't understand how the greater tech world works. They don't believe in multi-year deals, preferring to have clients pay monthly (why??). They don't know how to use Salesforce effectively. They don't utilize sprints in the correct way and therefore debate what engineering should be working on 2-3 times a week. They don't respect client code freezes around major holidays, instead insisting on the client to implement Flip's software to gain short term revenue at the expense of jeopardizing a long term relationship (when the software wasn't implemented correctly, and I observed this in the month I was there, client's call automations wouldn't work properly). The hundreds of menus and toggles in the software make it nearly impossible for the client to self service, so they need a CSM to essentially do everything in the software for them. And the cherry on top, they messed up their employee's 401k contribution program so all of the employees are still waiting on delayed 401k contributions to process. They are literally behind fully paying all of their employees. Every other company I've worked at 401k contributions in 5 business days or less, and here all of the employees are still waiting on contributions that have been delayed 6+ months. Pathetic. I repeat, this place is the worst. Even if it takes a little longer, find a job somewhere else, because with no investment in their employees your tenure could be just a few months here, if that.

Let me start off by saying they have still yet to pay me for my time there... HUGE red flag (it's been months since I left). The two founders seem to not care about employees happiness or morale in the slightest. When I first got there I asked multiple employees what it would take to succeed there, they all said "Don't get stuck working until 2am every night". One employee had to make something called the 'Fun Committee' at an attempt to keep morale up and so everyone isn't so miserable. Every AE before me had not made it more than a year, there is a reason for that. They milk people until they have nothing left and then just replace them. On day one they gave me a broken laptop and then asked me to go get it fixed on my off time. Thankfully I saw all the red flags and got out of there after a week. I have spoken to other former employees who have had similar experiences.