Fort West Reviews

3.8

62% would recommend to a friend

(14 total reviews)
avatar

Erik Olson

72% approve of CEO

59% positive business outlook

Reviews by job title

14 reviews
1.0
24 Sept 2019
Recommend
CEO approval
Business outlook

Pros

If you live near Lake Oswego or West Linn there's an agency near you working on some digital work and you can avoid a commute! Start up environment, growing, one main client for the most part Expanding office (next door) Really smart strategy and hard working design team

Cons

They spend way too much time and money on UX (what year is it?!) They say the word agile yet do not know how to practice it (if they were able to prototype, design and develop within a 2 week sprint they would probably internally combust like the drummers from Spinal Tap). This is also impossible because the main client for the most part is slow and there's a million of them They completely ignore technology and expect to hand off their main clients project off to a newly formed internal tech department with little to no input from tech, a QA team, etc during the design process (Yikes ) They canned several UX leads during UX and digital design hand offs (one actually mentally broke during this time), which completely derailed priorities almost daily. So they don't have a great track record at hiring or providing clear internal expectations via the transparency they claim to have During this time (above) half the PM team also split shortly after an odd meeting to discuss "how they are wired" - see "back alley life" coming up below... They spend weeks on scopes of work with conflicting internal direction that gets buried with terrible and misaligned objectives that was often incorrect from the Client! If you do not live "the back alley life" or whatever that means you will quickly be seen as not a cultural fit and shown the door pretty quickly with little to no warning. Cool that was fun, oh no wait it wasn't the writing was on the wall my first week in what the F was I thinking!?!? They expected PMs to move projects forward with no communication with the Client and minimal communication from Client services on multiple occasions during crucial parts of the projects. Yes, you read that correctly. The main project was broken up into odd scopes with timing not well planned out making it extremely difficult to determine which arm/leg of that project needed to be worked on first (Roadmap what?). It was also really not that clear when anything needed to launch. Sept, no Aug, no Oct, no Q3, check the SOW...wait the scope was poorly written, convoluted, approved by the client and still makes zero sense! They cannot manage the client. For example, they were moving forward on a segment of the main project somehow with no schedule ever created because "the client kept changing priorities..." yet the project was still proceeding with internal reviews and client reviews while basically making up due dates as they moved forward into the abyss. Look, if that is the case you need to pause said project and hold the client and account services team accountable on expectations, clear objectives and proper direction. Moving targets suck and if you can't properly roadmap a project with a client you can't deliver anything ever

1.0
17 Oct 2019

Another honest review of Fort West...

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Good culture, hard working and dedicated designers.

Cons

I honestly wasn’t going to write a review for this place, but I felt obligated to help other design professionals not make the same mistake that I made by going to work for Fort West. I could rant on how dysfunctional and unprofessional this place can be, but I’ll keep it short. I will say what I’m reading in the other reviews is quite accurate for the most part, and my experience was very similar to what is being said in the majority of the other reviews. I will agree, it’s not an environment for everyone. There are some really great and talented people there. Dedicated, hard working, and smart. Everyone was hired for a reason. There is a sub-culture there and some great peer-to-peer team structure for sure. When there wasn’t giant fires to put out, the culture was usually fun, but at times there was a little “high school clique” vibe, and certain individuals have no problem throwing blame around and not taking accountability for missteps and bad communication with clients and internally amongst the various teams. Lot’s of things fell between the cracks on a very consistent basis. This led to constant confusion as far as deadlines, scopes or work and employee responsibilities and expectations. The work is pretty boring and uninspiring from a design perspective, pretty basic and average projects for a smaller design agency. There really isn’t any form of structure or best practices or process to speak of. They seemed to grow a little too fast, there was no on-boarding, you were expected to just know what to do at all times without having vital information from the client or leadership team. They claim that they are trying to be “unconventional” as an agency, truthfully they are just unorganized and don’t really know what they’re doing, they “figure it out” as they go. This doesn’t work for everyone. Employees were constantly exposed to unprofessional actions, arguments, conflict, etc. It’s was pretty messy awkward at times. They claim that’s all part of being “transparent”, in all reality its just ugly and makes people feel super awkward. Definitely a high-stress, anxiety filled environment.

5.0
3 May 2022

Always evolving while putting people first!

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

This team is comprised of individuals with diverse backgrounds who are tired of the typical agency grind. The work is rewarding and presents opportunities for professional growth, often resulting in promotion to leadership roles. There a sense of community within our team despite working remotely since the pandemic started. We celebrate our wins and embrace our together. Leadership invests in our culture and people. Our benefits are pretty generous for a small company: great pay, fully covered healthcare, generous PTO, 401k, financial wellness, and professional development programs just to start. In the last few years we launched our parental leave policy, allowing me to take paid maternity leave! This team values your work life balance. When they say "Family comes first" they sincerely mean that. As a working parent, it's so important to have flexibility. If you have a family emergency or if you're sick, rest assured that you will be supported.

Cons

Fort West does not follow templated guidelines to our work as many traditional agencies do. We are always challenging ourselves to identify the best tools, process, and approach to our work which results in shifts in the way we work. This has caused some frustration and turnover of those who need structure. The most successful people at Fort West are those who are solution oriented and resilient as we evolve. Embracing evolution with an entrepreneurial spirit is key in this organization. If you are looking for the traditional agency experience, then Fort West is not be the place for you.

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Glassdoor has 16 Fort West reviews submitted anonymously by Fort West employees. Read employee reviews and ratings on Glassdoor to decide if Fort West is right for you.