- Unsafe Culture: Leadership often dismisses or minimizes employee feedback regarding burnout, mistreatment, or client behavior. Employees who speak up about inappropriate client conduct or unmanageable workloads may be labeled as “negative” rather than supported. Several employees reported feeling mocked or invalidated when expressing stress or trauma related to client interactions. This has fostered a culture of fear, silence, and self-protection rather than collaboration.
- Poor Boundaries with Clients: Staff are frequently expected to accommodate unreasonable client demands, including aggressive deadlines, under-resourced projects, and disrespectful behavior from external partners. Employees are pressured to comply regardless of the impact on well-being, resulting in high turnover and poor mental health.
- Structural Disorganization: Roles, titles, and expectations change frequently, creating confusion about accountability and performance metrics. The pace of growth has far outstripped management’s ability to provide consistent leadership or clear communication.