Does Friendly's Ice Cream pay their employees well?

According to anonymously submitted Glassdoor reviews, Friendly's Ice Cream employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Friendly's Ice Cream. This rating has been stable over the past 12 months.

How satisfied are employees working at Friendly's Ice Cream?

70% of Friendly's Ice Cream employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Friendly's Ice Cream 3.9 out of 5 for work life balance, 3.5 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Friendly's Ice Cream?

Server (163) , Server/Waiter (57) , Waitress (45) , Ice Cream Scooper (36) , Fountain Worker (32) , Manager (32) , Server/Waitress (25) , Line Cook (20) , General Manager (18) , Hostess (17) , Friendlys Fountain Worker (14) , Cook (13) , Assistant Manager (11) , Dishwasher (10) , Food Server (10)

What are the pros of working at Friendly's Ice Cream according to real employee reviews?

"Great people to work with" ((in 55 reviews)); "My coworkers at the time were great." ((in 34 reviews)); "free ice cream and sprinkles" ((in 30 reviews)); "Flexible hours and discounts on food" ((in 25 reviews)); "Flexible scheduling and vacation times" ((in 15 reviews))

What are the cons of working at Friendly's Ice Cream according to real employee reviews?

"Poor management and awful tippers" ((in 73 reviews)); "Low pay and breakneck pace" ((in 45 reviews)); "Even though some managers are great, some are terrible." ((in 38 reviews)); "Everything hours inconsistent no benefits no appreciation no matter how long you work for them" ((in 17 reviews)); "upper management does not care about their employees" ((in 15 reviews))

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Friendly's Ice Cream

Friendly's Ice Cream Reviews

4.0

70% would recommend to a friend

(918 total reviews)

John M. Maguire

79% approve of CEO

45% positive business outlook

Friendly's Ice Cream has an employee rating of 4.0 out of 5 stars, based on 918 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Friendly's Ice Cream employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants and food service industry (3.7 stars).

Reviews by job title

918 reviews

3.0

28 June 2026

Incompetent management and low pay with no positives

Line cook

Recommend

CEO approval

Business outlook

Pros

None, not 1 single pro.

Cons

Low pay, incompetent management, antiquated operations.

5.0

6 June 2026

Fun job and kind coworkers, but rude management

Fountain worker

Recommend

CEO approval

Business outlook

Pros

Fun Job Coworkers were kind

Cons

The business is decreasing Management was rude

5.0

24 Apr 2026

Fun coworkers and cool sundaes, but summer can overwhelm

Icecream scooper

Recommend

CEO approval

Business outlook

Pros

-Coworkers are fun and nice -Making sundaes is a cool experience

Cons

-Is very busy in the summer and can be overwhelming at times

Viewing 1 - 3 of 918 Reviews

Jobs at Friendly's Ice Cream

USD 32K - USD 39K /yr

(Glassdoor Est.)

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Reviews by job title

Incompetent management and low pay with no positives

Fun job and kind coworkers, but rude management

Fun coworkers and cool sundaes, but summer can overwhelm

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