Mostly the same as a giant corporation
Pros
Remote, no unnecessary meetings, helpful company meetings, paid events in person if you live around a hub. employee discounts and family & friends discounts.
Cons
You are mostly just a number as a CS or Ops Agent, and it's difficult to grow or be noticed. Pay is far below the average for similar roles in other companies. HR is great, but policies are "by the book" and there is essentially no room for 1:1 discussion or consideration for personal circumstances (e.g. PTO is "flex" yet it is capped at 3 weeks for most, 4 weeks max, which is not flex, but rather, seemingly a way for most companies to get around having to pay out unused PTO) overall not a bad culture or a bad place to work, but if you are looking for the startup-y culture it appears to be, it will not be here.