The management fails to cultivate an environment that encourages growth, leading to a decline in motivation among employees within 6 to 12 months due to ineffective leadership. Additionally, a specific member of the customer success team exhibits disrespectful behavior towards the rest of the team. When these concerns are raised, senior management tends to dismiss them, shifting blame onto the broader team. While the founders emphasize their commitment to developing internal talent to meet the companys needs, in practice, senior roles are often filled by external candidates.