Does Genesco pay their employees well?

According to anonymously submitted Glassdoor reviews, Genesco employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Genesco. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at Genesco?

65% of Genesco employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Genesco 3.1 out of 5 for work life balance, 4.0 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Genesco?

Sales Associate (22) , Store Manager (20) , Assistant Manager (18) , Customer Service Representative (17) , Co-Manager (9) , Manager (7) , Sales Lead (5) , Part Time Sales Associate (4) , Call Center Representative (3) , Retail Sales Associate (3) , ASM (Area Sales Manager) (2) , Accountant (2) , Administrative Assistant (2) , Co Manager (2) , Customer Service (2)

What are the pros of working at Genesco according to real employee reviews?

"Great people to work with" ((in 19 reviews)); "Good benefits" ((in 9 reviews)); "Good culture" ((in 6 reviews)); "Good coworkers." ((in 5 reviews)); "Decent hours." ((in 5 reviews))

What are the cons of working at Genesco according to real employee reviews?

"Low pay and lots of hours for field employees." ((in 26 reviews)); "some poor management." ((in 14 reviews)); "Managers and co" ((in 12 reviews)); "Managers can also instruct hourly workers to ring sales up under their cashier number to take both the credit for sales and also earn a commission." ((in 6 reviews)); "A District Manager in one part of the company can make as much as another working in a different part of the country where cost of living could be much higher." ((in 5 reviews))

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Genesco

Genesco Reviews

3.6

65% would recommend to a friend

(268 total reviews)

Mimi Vaughn

95% approve of CEO

50% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (268 reviews)

Genesco has an employee rating of 3.6 out of 5 stars, based on 268 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Genesco employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

268 reviews

5.0

24 Jan 2026

Supportive, well-run IT Service Desk environment where I truly enjoyed my work

It service desk technician

Recommend

CEO approval

Business outlook

Pros

Strong focus on customer service and communication Good training and knowledge-sharing within the team Clear processes and well-documented procedures

Cons

No cons come to mind.

5.0

1 July 2025

Great Company to Work for

Salesforce marketing cloud developer/administrative

Recommend

CEO approval

Business outlook

Pros

Considerate company. Fun atmosphere. Serious workers. Great facility. Good benefits. Good location. Not as siloed as other companies it's size.

Cons

At this time, I don't have any.

5.0

3 Apr 2025

Great company

Retail sales associate

Recommend

CEO approval

Business outlook

Pros

they feel like family they are very welcoming

Cons

dont have anything bad to say honestly

Viewing 1 - 3 of 268 Reviews

Jobs at Genesco

Journeys Bilingual (Spanish/English) Customer Service Representative - Remote (TN and FL Residents)

Tallahassee, FL

USD 30K - USD 44K /yr

(Glassdoor Est.)

View job

Journeys Bilingual (Spanish/English) Customer Service Representative - Remote (TN and FL Residents)

Tallahassee, FL

USD 30K - USD 44K /yr

USD 32K - USD 40K /yr

Phone Support Representative - Journeys (Onsite)

Nashville, TN

USD 29K - USD 37K /yr

(Glassdoor Est.)

View job

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Supportive, well-run IT Service Desk environment where I truly enjoyed my work

Great Company to Work for

Great company

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