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      Gexel

      Engaged employer

      Gexel Reviews

      3.4

      66% would recommend to a friend

      (157 total reviews)
      avatar

      Roberto Depani et Julie Gauthier

      80% approve of CEO

      54% positive business outlook

      Gexel has an employee rating of 3.4 out of 5 stars, based on 157 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Gexel employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Reviews by job title

      157 reviews
      2.0
      8 July 2024

      Disrespectful team

      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Accommodating in schedules Transit pass

      Cons

      Team is immature. I got shouted at on my first day of taking calls by the trainer and the manager and another team lead laughed at how I scared I looked after being shouted at and passed a rude comment. I knew then that I would not give my 100% to this company. They expect you to be perfect starting day 1, you make a mistake and get ready to be shouted at.

      avatar
      Gexel Response
      1y
      Hello, we are sorry to hear that your experience was not positive. Your feedback is important. We are concerned about the well being of our employees, if you are open to communicate with us through rh@gexel.com we would be very interested to know the campaign you were assigned to in order to address the situation to the right administrative team. Thank you.
      3.0
      17 Jan 2022

      Gexel

      Operations
      Recommend
      CEO approval
      Business outlook

      Pros

      encourage growth, flexible, understanding, fair

      Cons

      low salary, no yearly increase, no yearly review, mediocre benefits

      avatar
      Gexel Response
      4y
      Hi, In order to maintain pay equity, we have changed the annual salary progression to an increase based on cumulative hours worked. Several improvements have also been made to the coverage and access to Dialogue health. If you would like more information, please contact RH@gexel.com. Thank you
      2.0
      29 Oct 2019

      Needs...work...

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Semi-relaxed, collegues are nice. Approved unlimited 1.5x pay overtime, which is the only reason I am still here.

      Cons

      Where do I start? - Low pay offered for what is expected of you. - No regard for work/life balance from upper management - Management will talk about you in another language, while standing right next to you - Employees not allowed to use the front door, despite all the exit signs pointing directly to it, because "the front door is for executives only, normal employees have to walk around the building to get to their workstation" - Seniority, good attendance, exceptional work and work ethic - they all mean nothing here. You wil be stuck with the worst situation the better you do, it seems. - Aggressive tendancies can be observed from the director, saying things like "we have a trainer now, they have no job security, stop being so nice to the agents because they will do what we want or they will leave".

      Viewing 1 - 3 of 157 Reviews
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      ReviewsGexel reviews

      Glassdoor has 210 Gexel reviews submitted anonymously by Gexel employees. Read employee reviews and ratings on Glassdoor to decide if Gexel is right for you.