GovOs Reviews

Failed to meet on promises made numerous times

-Very few people have the slightest idea what they are doing. Constantly people without any knowledge on the Products or Customers are driving completely impractical decisions despite having been constantly advised otherwise. Additionally, a lot of the work that is done is done really carelessly in a half-rear-ended manner. To the Customers, it is very obvious that the Company has no idea what it is doing, and as you work here, you gradually see it more and more in everything you do. Basically, we need people who are willing to learn the nature of this work, our Products, and our Customers, and make smart decisions based on real knowledge instead of empty promises made on very loose assumptions. -Basically everyone in the Company does not care to move forward, innovate, or to even do things properly. Most of the people at GovOS have sort of lost any hopes of trying to make the company or their lives better. Most likely because any attempt at innovation is either smacked down instantly, or if it does succeed, it gets replaced or overridden with a change in managers, systems, or something simple. There are actually a lot of really good people with a lot of untapped intelligence and common sense, but they have lost any incentive to speak up or do anything new because this Company simply does not care. Perhaps this will change with the rise of Neumo, and I hope to see more innovation and streamlining of processes take place down the road. -The Products are pretty clunky. Maybe back in 2015, these Products were considered cutting edge. But the improvement of these Products has stagnated, and they are now pretty outdated and incompetent. Despite this, Sales decides to market them as these amazing brand new cutting edge technologies, basically to a point that every single new Customer is dissapointed with what they get. It works decently (when it works), but it is nothing amazing. Additionally, most of the Newly made Products are pretty terrible. Overly simplified interfaces disempowering Customers, constantly broken buttons, constantly failing payments. To the point that no one ever wants to get involved with the new Products. Hopefully they will gradually make them better over time, but I think even Neumo is rather dissapointed with the Products they bought into with GovOS. -Projects are handled beyond horribly. You can count on every single Implementation being an absolute nightmare. Why? Primarily because of the reasons above. Slightly incompetent Products, unrealistic promises made in Sales, then poor Leadership in owning the work that needs to be done, and a lack of communication with the Customers on the fine details. If you have someone in person communicating with the Customers, writing out the necessary changes in detail, showing the proposed change with the Customer to get their approval, then scheduling each change request into a Sprint, the Implementation can be done (this is what I did for Arlington). But for some reason, they prefer not to do that. They just like to scramble to get the bare minimum done a few weeks before the Customer is planned to Go-Live with the Product, and then resolve 25% of the 1 Million problems later down the road. We just need informed Implementation Leadership to put an organized process into place, and Implementations wouldn't be so terrible anymore. -There is no such thing as a standard process. I was sort of shocked how absolutely nothing at GovOS is written down. We repeatedly have simple problems with simple solutions, but every single time, everyone forgets everything from the past, and they scramble around for days like it is a brand new problem. This is one that can definitely be improved upon. If they were to write down and comply to Standard Operating Procedures for each scenario, things would be much more organized. But upon offering making Standard Operating Procedures, no one was very interested. I suppose they prefer going in circles and extending problems as long as possible since they are paid hourly. Despite all of the downsides, my time here was actually really fun. These challenges really forced me to grow, and presented me with so many opportunities to make things better. When the bar is low, that is the perfect opportunity to give your best and raise the standard.