Very Sad - Potential, solid partners to grow - but at this point simply the worst I've seen in over 15 years
Pros
The only pro at this point is that the company is growing through acquisition, and assuming they get their act together it could be a solid company. At this point it will take years for that to happen. There are some competent people at the corporate office, but they are all completely swamped carrying the rest of the crew there. It is a pro, but these people leave at a pretty alarming rate.
Cons
This company started as a small Rochester, NY. area company - at it's core 100 units and under. Reviewing reports would indicate that they may be ok at that level of operation. Over time they have obtained solid financing and good acquisitions people and are growing by acquiring B- to C- properties. Unfortunately the "senior leadership" seems to be absolutely clueless regarding larger property management - and nearly all of the Directors, VP and Regional Managers are experienced only with small properties, or worse have been advanced from positions such as groundsmen. This is a real problem. They struggle with the most basic managerial functions - and there is NO leadership, no direction, the answer to every problem is that you must ask another department or corporate employee. If your upline manager isn't doing his/her job, you will find yourself given a written notice or "improvement" plan - and then they will not provide the documents needed to make the changes. Oh - did I mention that you won't get a copy of your budget...yet the same folks that don't provide you any financials for your property will demand compliance with the budget?! - Crazy right? Well, that's the reality with Morgan. To make matters worse - the entire platform is on Sage Timberline AND it's all on a remote desktop via Citrix. All actions dealing with tenants must be prepared onsite, then scanned via to a mailbox, then saved to a corporate department box for action. EVERYTHING is done this way from new leases, to renewals, to basic adjustments and credits. You will spend at least 1/2 of your day doing nothing but scanning docs to a corporate office - and these are things you SHOULD be doing onsite. The corporate office does ALL adjustments. No rent payments are even accepted onsite - they MUST be sent to corporate, via ACH or epayment online...which sounds good, but ALL PAYMENTS are manually posted by corporate AR. Even epayments are manually extracted, and posted to tenant ledgers. This creates HUGE delays which result in numerous tenant issues and complaints, and the site personnel are consistently demeaned by corporate personnel for these complaints. There is NO accepted "excuse" if you try to explain that it's their system - they don't want to hear it because apparently NONE of the senior management at corporate dares tell Robert Morgan that his beloved Timberline system is overloaded and in need of replacement. Now I ask you - does it make any sense that a manager can approve hundreds of thousands in invoices...even be allowed to sign off on 6 figure capex projects....but CAN'T make a $1 adjustment to a tenant ledger....right? Salary is on the low end - benefits are low average. No 401K match. To sum it all up - if you can land a job at the corporate office in Pittsford NY. and survive in a "cubicle" driven, punch the clock environment you will have security and do very well. If your last name is Morgan you will do very well. However... If you have management skills and expect to take ownership or make any decisions to manage your property, you have no place with this company.