Guild Mortgage Reviews

3.5

66% would recommend to a friend

(591 total reviews)

Terry Schmidt

73% approve of CEO

71% positive business outlook

Guild Mortgage has an employee rating of 3.5 out of 5 stars, based on 591 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Guild Mortgage employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

591 reviews
1.0
24 May 2023
Recommend
CEO approval
Business outlook

Pros

Headquarters is in San Diego

Cons

The company is in the midst of multiple layoffs. Employees are on edge about losing their jobs while simultaneously being overworked trying to keep up with acquisitions as Guild gobbles up competitors. Market conditions are being cited for reduced budgets and slashed bonuses, and despite record inflation squeezing pocketbooks employee merits have been delayed for months and have been uncoupled from performance reviews so that the company no longer has to address not paying for performance. Our CEO will be retiring soon and in a town hall this week (pre-recorded so that employees cannot ask questions) she gleefully declared that even in retirement she will “still be coming on our sales incentive trips!” — as if flying her to party with our sales teams on all-expense-paid vacations is a real value-add and good use of company funds? This is just one example to show how out-of-touch and delusional the leadership team truly is. Line employees are suffering right now and bloated, overpaid Execs are making sure they get theirs while gutting employee benefits like vacation accrual payouts and bonuses, taking away Christmas Eve as a paid holiday, not offering stock to longtime employees when we went public, etc. HR hides all bad news in fine print while Execs get mega rich off of employee’s backs.

1.0
17 June 2014
Recommend
CEO approval
Business outlook

Pros

A good place to leave. A great company to absorb entire branches from because Guild is all about belittling its work force, so if you want to recruit great people , do it at Guild.

Cons

Way below par pay, time cards altered by management, no pride in management all the way down from CEO. Privately held company owned, majority shareholder an investment company in Nebraska who care only about profits. Inability for employees to buy shares. Management cannot be trusted on any level. CEO preaches idealistic nonsense about an open door policy, but when you present valid concerns such as reporting a major breach in IT security, report managers for fraudulently changing time cards and inform management that 100's of consumer files where not disclosed by law it's clear profits come before all. Most upper level managers including CEO have never originated a loan in their entire careers. Because they have not done loans, they are unable to grasp and understand the delicate nature of how hard loan officers work to build relationships and managers myopic approach to realtor relationships is ignored and loan officers are told that all realtors are whiny cry baby primadonnas and managers simply do not care if loan officers loans fund on time. Instead of striving for excellence it's easier to pretend they are doing a great job and working hard but reality is it creates an environment of sub par mediocrity. Guild managers have no shareholders to answer to and Guild can be used as an example of how to not treat people, abuse and exploit those who try to be loyal. Guild managers hide behind an attitude of indifference and excuse it with a lot of lame statements " it is what it is". Or " be a team player" with the expressed knowledge that managers have no idea what team work entails because their version of " team " if not catering to managers egos, bonuses and striving like a slave to make sure your manager is bonuses, no matter the cost to employees or sub par working conditions you are simply " not on THE team". Guild has a clear attitude that you should come to managers with hat in hand and grovel not much different than a slave approaches the plantation owner. It's a culture of no future, no accountability and a culture where promotions are not granted. Interestingly Guild lays off and fires the talented when they begin to make good salaries or do not kiss behinds. Do not waste your time and when you and your branch of talented folks finally figure out the obvious then recruit your entire team and take your people over to many of the companies who would love to employ , reward and help you grow your future. Only future you are building at Guild is that of your managers and antiquated myopic, dictatorship run CEO and Midwest majority share holders who could not care about you, your family and your future. Finally because Guild focuses mostly on building a service portfolio the customer service is the worst in industry. Thank god for the CFPB.

3.0
9 Aug 2017

LOA

Recommend
CEO approval
Business outlook

Pros

Flexible hours • decent healthcare plan • management doesn't micromanage once you've proven yourself • pays OT unlike some other mortgage companies • balanced family/work culture • open door policy • great underwriters and funders!

Cons

Processors are inexperienced and think they're underwriters • 401K company match isn't competitive • inconsistent loan origination procedures • high school like cliques

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Glassdoor has 616 Guild Mortgage reviews submitted anonymously by Guild Mortgage employees. Read employee reviews and ratings on Glassdoor to decide if Guild Mortgage is right for you.