5.0
7 July 2023
Recommend
CEO approval
Business outlook
Pros
As assigned, work may include supervising development services related customer service and intake, including establishing staffing levels for phone and in-person service and overseeing cash batching; assisting staff with escalated customer service issues; responding to customers and staff with information; training employees; and developing and implementing operating policies and procedures.
Cons
Incumbents supervise two paraprofessional and support staff including conducting performance evaluations, coordinating training, and implementing hiring, and discipline and termination.
