Does HM Prison and Probation Service pay their employees well?

According to anonymously submitted Glassdoor reviews, HM Prison and Probation Service employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at HM Prison and Probation Service. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at HM Prison and Probation Service?

31% of HM Prison and Probation Service employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HM Prison and Probation Service 2.6 out of 5 for work life balance, 2.8 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at HM Prison and Probation Service?

Prison Officer (72) , Probation Officer (50) , Probation Service Officer (PSO) (28) , Case Administrator (25) , Probation Service Officer (12) , Administrative Assistant (6) , Operational Support Grade (OSG) (6) , PQIP Probation Trainee (6) , Programme Facilitator (6) , Business Administrator (5) , Senior Probation Officer (5) , Administrative Officer (4) , Officer (4) , Approved Premises Residential Worker (3) , Civil Servant (3)

What are the pros of working at HM Prison and Probation Service according to real employee reviews?

"Really good pension contribution" ((in 37 reviews)); "Great team and colleagues in a challenging environment" ((in 34 reviews)); "The people are great and very friendly" ((in 15 reviews)); "supportive staff" ((in 9 reviews)); "Amazing work life balance and workload." ((in 6 reviews))

What are the cons of working at HM Prison and Probation Service according to real employee reviews?

"the pay is low for the work you do" ((in 33 reviews)); "Long hours, weekends, nights, no social life" ((in 12 reviews)); "Workload is high" ((in 11 reviews)); "The salary is a bit low at the entry level." ((in 10 reviews)); "No opportunity to earn extra whilst training, despite doing extra at times" ((in 8 reviews))

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HM Prison and Probation Service

HM Prison and Probation Service Reviews

3.1

31% would recommend to a friend

(344 total reviews)

Jo Farrar

Not enough data to show CEO approval

23% positive business outlook

HM Prison and Probation Service has an employee rating of 3.1 out of 5 stars, based on 344 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HM Prison and Probation Service employee rating is in line with the average (within 1 standard deviation) for employers within the Government and public administration industry (3.6 stars).

Reviews by job title

344 reviews

3.0

27 June 2026

Flexible hybrid work but high stress and workload

Probation officer

Recommend

CEO approval

Business outlook

Pros

Flexible Manage on diary Hybrid

Cons

Workload Stress Responsibility Underpaid High stakes

4.0

25 June 2026

Great work-life balance with emotional challenges

Youth justice worker

Recommend

CEO approval

Business outlook

Pros

work life balance is very good. Every day is different so if you get bored easy great career

Cons

not good if you are not good with handling your emotions

3.0

10 June 2026

Good calendar flexibility, but low pay and overwork

Probation service officer (pso)

Recommend

CEO approval

Business outlook

Pros

Freedom in deciding your calendar.

Cons

Overworked for the level of pay.

Viewing 1 - 3 of 344 Reviews

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Jobs at HM Prison and Probation Service

Case Administrator - Hereford Probation Office

Hereford, England

GBP 20K - GBP 30K /yr

(Employer provided)

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Receptionist - Cumbria

Workington, England

GBP 20K - GBP 30K /yr

(Employer provided)

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Case Administrator - Skegness

Skegness, England

GBP 20K - GBP 30K /yr

(Employer provided)

View job

Case Administrator - Telford Probation Office

Telford, England

GBP 20K - GBP 30K /yr

(Employer provided)

View job

Case Administrator - Cumbria - Barrow

Barrow in Furness, England

GBP 20K - GBP 30K /yr

(Employer provided)

View job

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Flexible hybrid work but high stress and workload

Great work-life balance with emotional challenges

Good calendar flexibility, but low pay and overwork

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