Does HM Revenue and Customs pay their employees well?

According to anonymously submitted Glassdoor reviews, HM Revenue and Customs employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at HM Revenue and Customs. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at HM Revenue and Customs?

73% of HM Revenue and Customs employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HM Revenue and Customs 4.2 out of 5 for work life balance, 3.7 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at HM Revenue and Customs?

Compliance Officer (151) , Administrative Officer (126) , Customer Service Representative (82) , Administrative Assistant (81) , Compliance Caseworker (68) , Tax Specialist (60) , Customer Service Advisor (57) , Civil Servant (56) , Customer Service (56) , Project Manager (47) , Assistant Officer (44) , Business Analyst (39) , Executive Officer (38) , Admin Officer (33) , Officer (33)

What are the pros of working at HM Revenue and Customs according to real employee reviews?

"Good work life balance and flexible" ((in 261 reviews)); "Secure and has a good pension scheme" ((in 187 reviews)); "There are many great people to work with and a general acceptance of good ideas when these are put forward." ((in 113 reviews)); "Great support and colleagues." ((in 112 reviews)); "Structured, good flexible working, clear career path" ((in 109 reviews))

What are the cons of working at HM Revenue and Customs according to real employee reviews?

"Low pay compared to private sector Bad IT systems Constant changes not always for the best" ((in 164 reviews)); "and management is poor" ((in 148 reviews)); "Training is poor" ((in 119 reviews)); "terrible managers and too much red tape and do things too much by the book with no leeway" ((in 73 reviews)); "No career progression at all" ((in 35 reviews))

HM Revenue and Customs Reviews

3.9

73% would recommend to a friend

(2,988 total reviews)

John-Paul Marks

76% approve of CEO

57% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (2,988 reviews)

HM Revenue and Customs has an employee rating of 3.9 out of 5 stars, based on 2,988 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HM Revenue and Customs employee rating is in line with the average (within 1 standard deviation) for employers within the Government and public administration industry (3.6 stars).

Reviews by job title

3K reviews

3.0

3 July 2026

Flexible work environment, but promotion paths are unclear

Front line manager

Recommend

CEO approval

Business outlook

Pros

flexibility, pension, good w-l balance

Cons

difficult to secure promotion - no specific promotion pathway, salary barely increases inline with inflation

3.0

30 June 2026

Low salary for very intensive work

Tax compliance officer

Recommend

CEO approval

Business outlook

Pros

Flexible Lots of support 2 days work from home

Cons

Low salary vs expected work Heavy and very intensive training New culture taking time to embed Depressing

4.0

28 June 2026

Flexible Working outweighs the negatives

Senior officer (technical)

Recommend

CEO approval

Business outlook

Pros

Flexible working On Site Car Parking Pension (could be better)

Cons

Unable to progress to higher grade due to requirement of qualifications and unable to get those qualifications without getting onto the tsp.

Viewing 1 - 3 of 2,988 Reviews

Jobs at HM Revenue and Customs

HMRC Payments Administrative Officer (Backshift)

Glasgow, Scotland

·

GBP 28K - GBP 28K /yr

GBP 31K - GBP 33K /yr

(Employer provided)

View job

Customer Service Advisor - East Kilbride

East Kilbride, Scotland

·

GBP 28K - GBP 28K /yr

(Employer provided)

View job

Surge and Rapid Response - Administrative Officer

Edinburgh, Scotland

·

GBP 28K - GBP 28K /yr

GBP 59K - GBP 65K /yr

(Employer provided)

View job