HPH Hospice Reviews

Management needs to be replaced. They make allot very bad decisions..

Once Chapters took over HPH it seemed that decisions were made solely on financial criteria, rather than on patient or staff needs. Many staff were laid off, leaving way too much work for those still employed. Case loads were increased to the point where the social worker was only able to put out fires, rather than provide the emotional support, education and guidance most families need, especially at first. It was almost impossible to do the job in 40 hours, especially for the nurses. Management began to have a punitive attitude, rather than being supportive and helping staff learn from errors. Also, benefits were decreased yet cost more.