I did some work here between my software engineering jobs for two large companies, my time here was much harder and I earned 3 times less per hour. I thought it would be good experience to have.
Core problem with the NHS 111 service comes down to staff treatment
Overburdening management and a hard hard job for basically penny's.
There are two types of people who work here:
1) Understandably, completely worn down by the conditions and the job, and therefore rude and grumpy on the phone to people calling for medical help
2) Incredible people who manage to take every call positively and with a good attitude, all of whom are extremely underappreciated and underpaid. Many of these people in this category would do a great job at either of the tech companies I have worked for, on 3-4x the pay and half the mental load/effort.
In addition a bunch of them would make the company 1000x better if they were the management instead of the managment
