HackerOne Reviews

3.6

55% would recommend to a friend

(229 total reviews)
avatar

Kara Sprague

56% approve of CEO

50% positive business outlook

HackerOne has an employee rating of 3.6 out of 5 stars, based on 229 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HackerOne employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

229 reviews
1.0
7 Nov 2021
Recommend
CEO approval
Business outlook

Pros

Honestly it fully sucks at this point. No pros.

Cons

Where do I begin. As a woman, I was paid just about half what my male colleagues were paid. When I left I was not paid what the company owed me in commission and then was forced to file a lawsuit as the only recourse in order to get paid. The executive team is an absolute disastrous revolving door. Cannot keep execs on board and then they end up putting all of the responsibilities on middle management. Middle management is also mostly incompetent. They are usually external hires even while there's always a steady supply of talented, dedicated, tenured folks that deserve promotions into those positions(usually women which is probably why they aren't given credit for their work and promoted), and their only job security lies within the fact that their bosses keep getting fired or quitting. As far as the sales team goes, I think 2018 was the last good year for us. Since then, the targets are placed higher every year to a completely unattainable degree. Nobody makes quota. Therefore nobody makes money. A really unhealthy culture ensues from there. They are of course obsessed with the trajectory of a successful tech company and delusional impending IPO, but they simply aren't there yet and with this type of mismanagement, I, along with many others who've left the org, are certain it's no longer possible. All of the employees are brought into this dumpster fire with lots of glitz and glamour and it takes a little while to understand how these complete delusions and lies can impact your life when you are promised all the perks of working at a successful tech company. But a year passes, you don't get credit for any of your work, everyone is passive aggressive, everyone is bullshitting, the tension is insane, you don't get the bonuses or unlimited time off or hands off management in the long run. You get burnout, stolen from, and gaslit. I spent 2 more years there because sales leadership begged me to keep hanging on and promised me promotions and money because even they knew the dysfunction was rampant and any sane person would be outta there. I think I was lucky to have joined the company and had a baseline of a good first year. Now, I think a lot of people suffer right out of the gate there. There is an unusually high turnover rate in all positions. People come in and leave 3-8 months later all. the. time. That's not a fun thing to explain in your next job interview. Save yourself the grief. This place felt like an abusive relationship. It gave me anxiety, nightmares, and all the rest. I would not encourage anyone to join. If you are desperate and need the job, be very smart about how much effort you put in and make sure you calculate your moves so that it benefits your next career move.

1.0
23 Oct 2022

Change is needed

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

There are some great people in the team, especially in Account Management and Customer Success. All offices are well equipped spaces, with conference equipment, snacks and drinks. Sales enablement is excellent.

Cons

#ABSENT SALES LEADERSHIP# Our CRO left us earlier this year due to ‘family issues’ but then took a new CRO job weeks later. This is no coincidence, she could see the decline coming and knew the plan for IPO wasn’t possible. The CRO has never been replaced and the company is hurting as a result. Granted she was a hard act to follow, building the sales org from $10m to $80mm ARR. Leadership now takes the form of a double act of pompous Vice Presidents and a senior manager who was a knee-jerk promotion and now clearly out of their depth. The trio is failing to build a culture for sales success and the numbers show it. Repeating a message about “imposter syndrome in sales” until ears bleed seems to be their only idea to turn things around. When you really need some tangible help and guidance from the top, it won’t be there. Instead, expect to be humiliated in front of your peers with patronising comments like “come on you’re better than that”. What was once a great sales culture is now toxic dictatorship. #REVOLVING DOOR IN SALES# Following our CROs departure, sales has become a revolving door. The CFO left weeks after, as did the Director of Account Management for EMEA who was excellent, EMEA and US Enterprise Sales Directors, the Chief Legal Office and two SDR Leaders! These are just leader positions, I could count on my hands and feet the people that have come and gone this year. There have been so many departures under the incompetent new sales leadership. The impact to culture has been huge. Reps and managers are repeatedly hired into roles they are a bad fit for or unqualified for. People are lied to in the hiring process and what they inherit is not what they expect. People get frustrated and leave, or get fired. This has a real impact on the people that have been loyal and worked hard to keep the show on the road and have been regularly overlooked for promotion. #STAGNATING GROWTH# HackerOne’s days of rapid growth is over. It’s failed to innovate over the years and rests on the merit of its brand. The main competitor BugCrowd has caught up and is in every way an equal rival. BugCrowd frequently win big customers from HackerOne and not just through undercutting price. Customers like BugCrowd’s technology and reputation for customer service. SMB is the biggest declining area, mainly due to several smaller more agile competitors across EMEA bringing new innovation to the marketplace. HackerOne has become arrogant, organisations small and big realise they can get the same or better value at a lower cost! #VIRTUE SIGNALLING AND FAKE MORALISTIC STANCE# HackerOne loves to preach about diversity and mental health awareness, but it should hold the mirror up. The sales organisation is led by 3 white middle-aged, grey-haired men. Females and people of colour are seldom hired, promoted or seldom stay around long. Protectionism is rife. All sales leaders and senior salespeople are white males and its not a coincidence - these decisions have been made at the top of the sales org. We use to have diversity when our CRO was running the show. The current trio of inept sales leaders regularly pretend to be championing diversity, yet last quarter three non-white employees exited the EMEA business, all of whom were well respected and good at their jobs. With constant resignations and firings, HackerOne is probably a contributor to mental health problems. #WELLNESS WEDNESDAY MYTH# The company pretends to provide all employees with time off after 2pm every Wednesday - it’s a myth. The benefit does exist yes, but only for HR people that you’ll often see posting photos on LinkedIn posing alongside their kid of dog. If you’re in an account management, sales role or support sales in anyway, you’ll often be attending meetings on a Wednesday afternoon, or worse, be asked to attend a mandatory internal meeting. You will get the occasional Wednesday afternoon off, but be warned, new hires always complain that their month long onboarding program has mandatory meetings at 4pm on a Wednesday.

1.0
20 June 2021

People of color need not apply

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Team members at front line try their best to help each other, and push for positive changes from bottom up.

Cons

The company a shadow of its former self. Has lost multiple people of color at all levels, either pushed out with minimal warning and supporting rationale (e.g., formal performance improvement plans) or fleeing to exits for unsupportive working culture. Entire leadership team has almost zero POC (check website if want to confirm) and as other posters mention has had many opportunities to remedy with high executive team turnover. Instead CEO writes blogposts about anti racism. Rather than writing and virtue signaling, suggest acting and making real changes. A concrete example would be to bring in more than one POC for executive team. Is there a structural impediment to this, is H1 and it’s leadership institutionally (consciously or unconsciously biased)? If so, is this by accident or design? Does it matter? Disparate outcomes suggest there is a fundamental problem. Talk is cheap.

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Glassdoor has 304 HackerOne reviews submitted anonymously by HackerOne employees. Read employee reviews and ratings on Glassdoor to decide if HackerOne is right for you.