Halfords Reviews | Glassdoor.com.au

Halfords Reviews

Updated 16 Jul 2019

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Found 384 reviews

3.1
StarStarStarStarStar
Rating TrendsRating Trends
51%
Recommend to a Friend
39%
Approve of CEO
Halfords CEO Graham Stapleton
Graham Stapleton
32 Ratings
Pros
  • "you do get staff discount which is nice and you do get discounts on other sites(in 28 reviews)

  • "Enjoyed building and repairing bikes(in 28 reviews)

Cons
  • "Cannot be promoted if part-time(in 18 reviews)

  • "Lots of hidden expectations, eg working unpaid overtime to ensure that customers bikes/cars can be completed often with little notice(in 18 reviews)

More Pros and Cons
  1. "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Bike Hut Customer Advisor 
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at Halfords part-time for less than a year

    Pros

    Training is given Decent management structure

    Cons

    Low pay Can be stressful in seasonal periods

    Halfords2019-07-13
  2. "Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Neutral Outlook

    I worked at Halfords part-time

    Pros

    Incentives Friendly Open Career opportunities

    Cons

    None at all for me

    Halfords2019-07-11
  3. "Been here a year"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Assistant Manager in Oxford, England
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Halfords full-time for more than a year

    Pros

    good people to work with big thing coming not bad hours good benefits

    Cons

    things doesnt always get done when said pay isnt the best always being moved around

    Advice to Management

    get the right people in the centro and keep them

    Halfords2019-07-05
  4. "Great interesting company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Analyst in Redditch, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Halfords full-time for more than 3 years

    Pros

    - Lot's of opportunity - Fast moving - Interesting

    Cons

    - Short term thinking sometimes - Retail is precarious at the moment

    Advice to Management

    Invest in business processes

    Halfords2019-07-04
  5. "Halfords"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Manager in Dublin, Dublin
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Halfords full-time for more than 3 years

    Pros

    Good place to work but late night and weekend dont work for me

    Cons

    not much, low salary

    Halfords2019-07-04
  6. "Not what it used to be"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Manager in Birmingham, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Halfords full-time for more than 8 years

    Pros

    The people, the teamwork, the service

    Cons

    Hours, less focus on people and culture

    Halfords2019-07-16
  7. "Company need to get into the 21st Century"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service in Bromsgrove, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Halfords part-time for less than a year

    Pros

    Extensive range of products 25% discount

    Cons

    Proceudres and systems are ancient To many issues to deal with everday halfords dont really care, as they have no direct competition Favourtism, Only do this job if you need the money No real chance of progression

    Advice to Management

    Need to get a grip, get into the 21st Century

    Halfords2019-07-15
  8. "Company has the right ethos, but poor store management recruitment makes for an unhappy environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Assistant Store Manager 
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at Halfords full-time for more than 8 years

    Pros

    Company genuinely wants whats best for the customer Freedom to bend over backwards for customer Most stores have great guys within their teams Diverse

    Cons

    Assistant managers are held accountable for most KPI's and responsible for team leadership etc, yet earn 18,000-24,000 (which is little more than a full time fully trained colleague; yet a lot of Store managers have little responsibility or accountability and many have little to no skillset, yet earn over £40,000 Very clique, its all about who you know not what you know. Very slim chance of progression if you do not...

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    Advice to Management

    Listen to your teams and the little people, those are the ones working hardest who understand the stores and the customers! The money put into customer service needs to be put into more hours in stores. Spending millions training people how to talk to customers is pointless if they aren't able to spend any time with their customers because there is nobody else in the store to serve other customers. You can be the greatest...

    Show More
    Halfords2019-07-15
  9. "Enjoy my job"

    StarStarStarStarStar
      Current Employee - Sales Colleague in London, England

      I have been working at Halfords full-time for more than a year

      Pros

      Team work , culture. Bonus

      Cons

      Availability of colleagues to help customers with services

      Halfords2019-06-26
    • "good company to work for, above minimum wage"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Customer Service Advisor-Bikes in Truro, England
      Recommends
      Positive Outlook
      Disapproves of CEO

      I have been working at Halfords part-time for more than a year

      Pros

      higher than minimum wage. good training potential with a strong progression structure

      Cons

      recent change of CEO and indecision of sales targets has made it difficult for staff to achieve any bonuses

      Advice to Management

      return to previous employee bonus scheme and settle on targets for penetration percentages.

      Halfords2019-06-20
    Found 384 reviews