Halo Service Solutions Reviews

Poor Management: The most significant issue is the poor management. Employees are consistently told they should be intrinsically motivated, yet are not provided with clear targets or metrics to achieve success and progress. This lack of guidance leads to widespread confusion and frustration. Chaotic Culture: The company's culture is often justified by the tagline 'The Halo Way,' which is used to excuse inappropriate behaviour and organizational disarray. The company only hires graduates, and at times it seems this is to capitalise on naivety and inexperience. This results in a work environment that lacks professionalism and structure. Boys' Club Mentality: There is a pervasive boys' club mentality that significantly affects workplace dynamics. This results in favouritism, with key projects and promotions often being awarded based on personal relationships rather than merit or performance. No Commission: Despite being a sales-based role, there is no commission structure in place, which demotivates employees who thrive on performance-based incentives. Lack of Inclusivity: The company lacks a genuine commitment to diversity and inclusivity. Female employees and those from minority backgrounds frequently feel marginalized and excluded from important conversations and opportunities. Harassment: Reports of harassment are not taken seriously. Management tends to side with senior male employees. Lack of HR: There is no HR department and no plans or desire to hire anyone for this role despite the size of the company. There is a troubling tendency within the company where issues raised by employees are often dismissed if "two or more people laugh" at them, undermining the seriousness of legitimate concerns and contributing to a lack of a respectful and supportive work environment. Lack of Accountability: There are occasions where behaviour that would typically lead to termination in other companies is tolerated, which raises concerns about accountability and the standards of professional conduct upheld by management. Individuals involved often receive minimal to no consequences and are sometimes promoted internally after the issues dissipate. Office Location and Remote Work Policy: The office is located in Suffolk, with a strong emphasis on daily in-person attendance. As a result, employees are gradually moving towards the City for better opportunities. The company is increasingly restricting the ability to work from home, which is causing dissatisfaction and prompting many to seek employment elsewhere.

"Sold the dream, delivered the nightmare". This was a quote made by a customer of Halo. Unfortunately, the same can be said for joining as an employee. The company is run by good people, however, they say all the right things but they don't deliver on what was sold. Word of advice: If you don't mind being thrown in at the deep end in terms of being put in front of clients and trying to advise clients on best approaches to using the software or fixing technical issues, with next to no training, then you should be fine. However, if you take pride in your work and wish to provide a satisfactory service for clients, take heed that the company do not consider this as an item at the top of their list of priorities. Essentially, it was evident that the company at the stage that it is at currently focus more on revenue growth, profit-making, and becoming a significant market competitor rather than focusing on value for clients by providing quality support and consultation. What was most frustrating about my time at the company was not being trained in adequately, and simply being told to answer the support phone or respond to technical issues of which I was not fully-equipped to resolve adequately myself. The software is incredibly complex for someone who has never had any exposure or experience to the industry or the concept itself. I wanted to contribute to the value of the company by providing quality service to clients, but there was little to no investment in upskilling staff. It seemed like the company just wanted to fill numbers of staff but didn't really care about the level of service that was given to clients. There is a misleading concept of the value on it's people. The management were very reactive to when problems or issues arose but it doesn't take a specialist businessperson to foresee the issues with hiring young, naive graduates, not providing adequate training, and expecting results. All-in-all, the most important resource in any business is it's people. When both the software product that Halo produces and the revenue margins are of primary concern over that of it's employees, it's not a healthy place to work, I knew this was not the place for me.